Honda Car Forum

I have Honda CRV, I was at service and at home I notice that complete
aircondition compressor block of 6-8mm thick metal was break (blown)
down in peaces.

I contact service but they claim that this was heappen by unknown and
that factory don't recognise this problem and that I must pay new
aircondition
compressor block over 2000 USD.

I contact factory via e-mail but they don't repond.

Honda factory don't respond to customer?!

Can someone help me???

Vedran Preseèki wrote:
> I have Honda CRV, I was at service and at home I notice that complete
> aircondition compressor block of 6-8mm thick metal was break (blown)
> down in peaces.
>
> I contact service but they claim that this was heappen by unknown and
> that factory don't recognise this problem and that I must pay new
> aircondition
> compressor block over 2000 USD.

i'm not an a/c expert, but from what i understand, this failure is
common if the system is over-filled. and it is the fault of whoever did
the work on it - they should pay for repair. reconditioned compressors
don't cost anywhere near that much.

>
> I contact factory via e-mail but they don't repond.
>
> Honda factory don't respond to customer?!
>
> Can someone help me???
>

call your national honda customer care center, not the dealer. and
don't email.

"jim beam" <spamvortex@bad.example.net> wrote in message
news:HK6dnTQdoMEn-BjYnZ2dnUVZ_uninZ2d@speakeasy.net...
> Vedran Preseèki wrote:
> > I have Honda CRV, I was at service and at home I notice that complete
> > aircondition compressor block of 6-8mm thick metal was break (blown)
> > down in peaces.
> >
> > I contact service but they claim that this was heappen by unknown and
> > that factory don't recognise this problem and that I must pay new
> > aircondition
> > compressor block over 2000 USD.
>
> i'm not an a/c expert, but from what i understand, this failure is
> common if the system is over-filled. and it is the fault of whoever did
> the work on it - they should pay for repair. reconditioned compressors
> don't cost anywhere near that much.

System need filling with aircondition gas, but in sevice they
behave athwart. I come home and check under hood and
on first look see that compressor was broken down like
explode... I right away call service but they say that they
don't touch aircondition copressor and try covince me that
car come to service in this way... Now they asking if I want
to air-condition work that I need buy new complete part which
is over 2000 USD.

I go to other service which can't say anyting to me. I suppose,
on their words because they know service where I was, that
they all are connected.

Now I must seek view from some independent service out
of Croatia where I live.


> > I contact factory via e-mail but they don't repond.
> >
> > Honda factory don't respond to customer?!
> >
> > Can someone help me???
> >
>
> call your national honda customer care center, not the dealer. and
> don't email.

Problem is that they all are connected, and they all here
are service and dealers. I think that there are no cutomer
care.

I contact directly in Japan but no answer... I beleve that
Honda is great car, but now I am in positin that I don't know
whoom to ask help.

Vedran Presecki wrote:
> "jim beam" <spamvortex@bad.example.net> wrote in message
> news:HK6dnTQdoMEn-BjYnZ2dnUVZ_uninZ2d@speakeasy.net...
>> Vedran Preseèki wrote:
>>> I have Honda CRV, I was at service and at home I notice that complete
>>> aircondition compressor block of 6-8mm thick metal was break (blown)
>>> down in peaces.
>>>
>>> I contact service but they claim that this was heappen by unknown and
>>> that factory don't recognise this problem and that I must pay new
>>> aircondition
>>> compressor block over 2000 USD.
>> i'm not an a/c expert, but from what i understand, this failure is
>> common if the system is over-filled. and it is the fault of whoever did
>> the work on it - they should pay for repair. reconditioned compressors
>> don't cost anywhere near that much.
>
> System need filling with aircondition gas, but in sevice they
> behave athwart. I come home and check under hood and
> on first look see that compressor was broken down like
> explode... I right away call service but they say that they
> don't touch aircondition copressor and try covince me that
> car come to service in this way... Now they asking if I want
> to air-condition work that I need buy new complete part which
> is over 2000 USD.
>
> I go to other service which can't say anyting to me. I suppose,
> on their words because they know service where I was, that
> they all are connected.
>
> Now I must seek view from some independent service out
> of Croatia where I live.
>
>
>>> I contact factory via e-mail but they don't repond.
>>>
>>> Honda factory don't respond to customer?!
>>>
>>> Can someone help me???
>>>
>> call your national honda customer care center, not the dealer. and
>> don't email.
>
> Problem is that they all are connected, and they all here
> are service and dealers. I think that there are no cutomer
> care.

there has to be a regional customer care center - eastern europe, not
local croatia. local dealers are not interested in paying for their
mistakes - so you have to go over their head to the honda facility which
supplies them. that way, honda instructs them to sort the mess out or
they risk losing their franchise.

>
> I contact directly in Japan but no answer... I beleve that
> Honda is great car, but now I am in positin that I don't know
> whoom to ask help.
>

"jim beam" <spamvortex@bad.example.net> wrote in message
news:U7SdnfoEDLLPDRjYnZ2dnUVZ_qOpnZ2d@speakeasy.ne t...
> Vedran Presecki wrote:
> > "jim beam" <spamvortex@bad.example.net> wrote in message
> > news:HK6dnTQdoMEn-BjYnZ2dnUVZ_uninZ2d@speakeasy.net...
> >> Vedran Preseèki wrote:
> >>> I have Honda CRV, I was at service and at home I notice that complete
> >>> aircondition compressor block of 6-8mm thick metal was break (blown)
> >>> down in peaces.
> >>>
> >>> I contact service but they claim that this was heappen by unknown and
> >>> that factory don't recognise this problem and that I must pay new
> >>> aircondition
> >>> compressor block over 2000 USD.
> >> i'm not an a/c expert, but from what i understand, this failure is
> >> common if the system is over-filled. and it is the fault of whoever
did
> >> the work on it - they should pay for repair. reconditioned compressors
> >> don't cost anywhere near that much.
> >
> > System need filling with aircondition gas, but in sevice they
> > behave athwart. I come home and check under hood and
> > on first look see that compressor was broken down like
> > explode... I right away call service but they say that they
> > don't touch aircondition copressor and try covince me that
> > car come to service in this way... Now they asking if I want
> > to air-condition work that I need buy new complete part which
> > is over 2000 USD.
> >
> > I go to other service which can't say anyting to me. I suppose,
> > on their words because they know service where I was, that
> > they all are connected.
> >
> > Now I must seek view from some independent service out
> > of Croatia where I live.
> >
> >
> >>> I contact factory via e-mail but they don't repond.
> >>>
> >>> Honda factory don't respond to customer?!
> >>>
> >>> Can someone help me???
> >>>
> >> call your national honda customer care center, not the dealer. and
> >> don't email.
> >
> > Problem is that they all are connected, and they all here
> > are service and dealers. I think that there are no cutomer
> > care.
>
> there has to be a regional customer care center - eastern europe, not
> local croatia. local dealers are not interested in paying for their
> mistakes - so you have to go over their head to the honda facility which
> supplies them. that way, honda instructs them to sort the mess out or
> they risk losing their franchise.

Thank You very mouch, I have not think for easter EU
customer care. I will contact them.