Honda Car Forum

In article <1154650392.967740.175720@75g2000cwc.googlegroups. com>,
"KellyCrash" <Kelly.Creeron@gmail.com> wrote:

> I will take a look at the manual more closely before having any further
> service done in the future. Honestly this is the first time I've had
> any extra services done that weren't a part of the standard service.

Ah. WHOSE standard service?

You *assumed* that when they said they would do the "standard service"
that they were talking about the manufacturer's standard service. They
weren't. They were talking about their own standard service.


> The dealer back in MA doesn't do extra services like this

We have to admit, you've been spoiled. You should at least feel good
about the service you used to get...


> If I brought the car in for the 30K service
> or whatever it might be that's what I got.

There is no "30K service". Even your owner's manual gives different
service schedules for different types of driving.

In article <1154633532.421104.193290@m73g2000cwd.googlegroups .com>,
"KellyCrash" <Kelly.Creeron@gmail.com> wrote:

> I talked to the service manager in depth and he had a lot to say.
> First of he's insulted that I think they're padding bills and whatnot.

dingdingdingdingdingdingdingdingdingdingWARNINGWAR NINGWARNINGWARNINGwhooo
oop!whoooooop!whooooooop!

He's in the wrong. And he's giving the "I'm insulted!" reaction to try
to hide that.

"Elmo P. Shagnasty" wrote:
>
> In article <1154633532.421104.193290@m73g2000cwd.googlegroups .com>,
> "KellyCrash" <Kelly.Creeron@gmail.com> wrote:
>
> > I talked to the service manager in depth and he had a lot to say.
> > First of he's insulted that I think they're padding bills and whatnot.
>
> dingdingdingdingdingdingdingdingdingdingWARNINGWAR NINGWARNINGWARNINGwhooo
> oop!whoooooop!whooooooop!
>
> He's in the wrong. And he's giving the "I'm insulted!" reaction to try
> to hide that.



Yessir... Nothing like the shady guy trying to lay on a guilt trip!

<G>

JT

KellyCrash wrote:
> They are still trying to figure out what the problem is. It seems the
> car only misfires when it's first started and smoothes out when it's
> warmed up.
>
> The misfire codes are P0300, P0301, P0302, P0303, P0304, P0305, &
> P0306.
>
> They're not going to refund the power steering fluid exchange. The
> service manager says they reccomend it be done every 30K miles.
> Whatever. I don't know what to think.
>

Modern stealerships routinely tell people that they need services like
this which the manufacturer does not suggest or endorse. It is a profit
booster for the shop, pure and simple.

It pisses me off that Honda and others don't crack down on the deceptive
sales tactics used. Dealer XYZ will say "we recommend a ______ at
30,000 miles to protect your car, shall we take care of that today".
The customer might think that the Honda service schedule says _______
needs to be done, but the fact is that the dealer is just trying to make
more money. Heck, sometimes the work then isn't even done. How would
you know if the power steering fluid actually got flushed?


John

KellyCrash wrote:
> They are still trying to figure out what the problem is. It seems the
> car only misfires when it's first started and smoothes out when it's
> warmed up.
>
> The misfire codes are P0300, P0301, P0302, P0303, P0304, P0305, &
> P0306.

ok, check this out:
http://www.obd-codes.com/trouble_cod...e-detected.php
the fact that you're registering misfire on all the individual cylinders
as well means it's highly unlikely to be any individual item like a plug
or injector. the shop should be fixing something that affects
everything like egr or a sensor. and they should do it under warranty.

>
> They're not going to refund the power steering fluid exchange. The
> service manager says they reccomend it be done every 30K miles.
> Whatever. I don't know what to think.

speak to honda usa. that is not in the service specs - they're hosing you.

Elmo P. Shagnasty wrote:
> In article <1154633532.421104.193290@m73g2000cwd.googlegroups .com>,
> "KellyCrash" <Kelly.Creeron@gmail.com> wrote:
>
>> I talked to the service manager in depth and he had a lot to say.
>> First of he's insulted that I think they're padding bills and whatnot.
>
> dingdingdingdingdingdingdingdingdingdingWARNINGWAR NINGWARNINGWARNINGwhooo
> oop!whoooooop!whooooooop!
>
> He's in the wrong. And he's giving the "I'm insulted!" reaction to try
> to hide that.

Or he feigns being insulted because he knows he's in the wrong - happens
all the time. Mostly he's trying to make the customer feel guilty/sorry
for him, don't play along, Kelly, business is business and it's your $$$.

IMHO you have a good car (I have an '03 Accord myself), but a crap dealer.

Grumpy AuContraire wrote:
>
> "Elmo P. Shagnasty" wrote:
>> In article <1154633532.421104.193290@m73g2000cwd.googlegroups .com>,
>> "KellyCrash" <Kelly.Creeron@gmail.com> wrote:
>>
>>> I talked to the service manager in depth and he had a lot to say.
>>> First of he's insulted that I think they're padding bills and whatnot.
>> dingdingdingdingdingdingdingdingdingdingWARNINGWAR NINGWARNINGWARNINGwhooo
>> oop!whoooooop!whooooooop!
>>
>> He's in the wrong. And he's giving the "I'm insulted!" reaction to try
>> to hide that.
>
>
>
> Yessir... Nothing like the shady guy trying to lay on a guilt trip!

Amen, brother!

John Horner wrote:
> It sounds like you are being screwed around by a dealer who is simply
> padding the bill with extra services that Honda doesn't call for while
> at the same time failing to properly diagnose whatever is actually
> setting the check engine light.

The worst of both worlds - a winning combo!

My car is home although it is not fixed. They said it is perfectly
safe to drive. I needed the car for a trip to the beach this weekend.
They wouldn't give me a loaner car for my trip. It's only a couple of
hundred miles from here, but I understand their policy.

I am supposed to take it back when I get back in a week and they will
provide me with a loaner car.

I took my husband's car in for service today. They came back & told me
that his back brakes needed to be done. His car has like 32K on it
and his brakes are much tighter than mine. I told them NO. We'll get
another opinion somewhere else.

I'm really disappointed in my experience & depressed about it. I
talked to a mechanic today who said that if the car is still under
warranty the best place to take the car is to the dealer. There are
other dealers around, but I believe they're a good 20 miles away & are
owned by the same person.

Today when I brought my husband's car in for service I told the service
advisor I wanted to know what was going on with my car. It took more
than 45 mins. to find anything out. I asked when I first arrived and
then 45 mins later when I went to ask again she told me she couldn't
get through to the person working on it that there phone was busy. She
said she would come find me when she knew something. I waited about 15
more mins before I went back over to ask again and then she told me
they had replaced the coil and were waiting for the car to cool off to
test again.

Still getting the misfire.

This might be picky, but when you have a 3 year old it makes a
difference. Their play area SUCKS. My old dealership had free sodas -
coke, diet coke, juice, milk, bottled water, donuts, bagels,
crackers/cheese, & cereal for customers. This place has free popcorn.
Waiting at this place for service is not fun. My daughter would
actually get excited about going to the car dealer like it was an
amusement park or something. Not anymore!! I guess I have been
spoiled.

Just for my 2 cents.

Take good notes with date, time and person that you talked with. This will
be very handy when all is said and done...


"KellyCrash" <Kelly.Creeron@gmail.com> wrote in message
news:1154569910.854729.287830@m79g2000cwm.googlegr oups.com...
>I admittedly know next to nothing about cars. Honda emails me I need
> the 45K service. I made an appointment & took it into my local Honda
> dealer for the service. When I made the appointment I said, "My check
> engine light is on also. Can you check that?" Yes, not a problem.
>
> When I came in on the day of my appointment I said again that I need
> the 45K service & my check engine light is on. I asked if it was on
> because it needed this service. The tech. said no. She said it
> usually comes on because of a problem with the emissions system.
>
> An hour goes by & the tech. comes to me in the waiting area and says
> that the Check Engine light is on because the engine is misfiring. She
> said that they needed to flush the pistons? Perhaps I didn't hear her
> correctly, but I swear that is what I heard her say. She says it will
> be about $100. OH & they reccomend that I have the power steering
> fluid replaced. Perhaps because of my ignorance I am remembering what
> she said incorrectly. One thing that I clearly remember was that there
> were two extra services they were performing and that each service was
> about $100 & that one of those services was supposed to take care of
> the engine misfire problem. Great. $500+ on my car. Just what I was
> looking forward to. We just spent $500 for a brake job that I'm almost
> positive could have been avoided. That's a vent for another thread.
>
> So I have spent $1000 on this hunk of junk this summer while still
> making monthly payments. I understand Hondas are great cars and
> whatnot, but you can't prove it to me right now. It might drive nicely
> and be a nice car, but I've never spent this much money on a car while
> still making payments.
>
> Anyway, the VERY next day I start the car up. My 2nd trip of the day &
> the Check Engine light is on again!!! Talk about pissed off!! I am
> livid. I called the dealership and the person is at lunch that I need
> to talk to. I leave a message. The person calls me back about an hour
> later & I didn't hear the phone ring. 45 mins after that I call back
> and make an appointment to bring my car in the next day.
>
> So I bring it in for service and the people are telling me that the
> service that was performed would most likely not take care of a engine
> misfire problem, but that it might. What the **** is that all about?
> My receipt says, "Air Intake Service (Throttle Plate) BG2902 BG2902 Air
> Intake Service (Throttle Plate) BG2902 57 CPK 1 2902 Plenum Service
> Kit Total price for this is $99.86. They said that the check engine
> light could be on for any number of reasons and that a misfire code
> could be any different number of things, but that service would most
> likely not take care of it. WTF???
>
> I'm so pissed. I have just moved from MA to NC. I purchased my car in
> MA and the dealership I have dealt with up there has always been very
> nice & pleasant and knowledgable. I am so mad that I was told the
> service that was performed would take care of my problem & it didn't.
> To go back there and for them to tell me that service most likely would
> not fix the problem is infuriating. I want to know why the hell the
> service was done & charged to me if it wasn't going to take care of the
> problem.
>
> So after an hour at the dealership today they said they need more time
> to run further tests to figure out what's wrong.
>
> I asked if they had a shuttle car that could take us home. NO. I
> asked if they had a loaner car I could take. No again.
>
> Oh I'm so pissed off. We took my car home and got my husband's car &
> returned to the dealership to drop my car back off.
>
> I don't know what to do. I feel like I'm dealing with incompetents and
> getting ****ed in the process.
>
> Is this normal? Is my frustration and feelings uncalled for?
>
> Thanks for reading. I would appreciate any input you might have.
>