Honda Car Forum

In article <49DKc.6617$mL5.616@newsread1.news.pas.earthlink.n et>,
"Caroline" <caroline10027remove@earthlink.net> wrote:

> The more repairs a tech cranks out, the more valued he is by the dealer. If a
> comeback results and is disguisable so as to make more money for the
> blood-sucking dealerships, the the tech's bosses don't care.

DING DING DING DING DING DING DING DING!

You win the prize. You, sir, are 100% correct.

I know a great dealership. It's great because it happens to have on
staff (I'm including both sales and service here) a couple of great
people--and it keeps them.

But it also happens to have on staff some real losers. One guy on the
service side is exactly what you describe above. I wouldn't let him put
air in my bicycle tires. You can guarantee that for every repair order
he picks up off the desk, he can immediately close his eyes and
telepathically determine that it needs brakes, CV boots, a timing
belt/water pump, and something else at least $500 worth.

Guaranteed. Without even looking at the car. Every time.

Amazing, isn't he. And he's tolerated--quite well--by this dealership.

"Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote
> "Caroline" <caroline10027remove@earthlink.net> wrote:
>
> > The more repairs a tech cranks out, the more valued he is by the dealer. If
a
> > comeback results and is disguisable so as to make more money for the
> > blood-sucking dealerships, the the tech's bosses don't care.
>
> DING DING DING DING DING DING DING DING!
>
> You win the prize. You, sir, are 100% correct.
>
> I know a great dealership. It's great because it happens to have on
> staff (I'm including both sales and service here) a couple of great
> people--and it keeps them.
>
> But it also happens to have on staff some real losers. One guy on the
> service side is exactly what you describe above. I wouldn't let him put
> air in my bicycle tires. You can guarantee that for every repair order
> he picks up off the desk, he can immediately close his eyes and
> telepathically determine that it needs brakes, CV boots, a timing
> belt/water pump, and something else at least $500 worth.
>
> Guaranteed. Without even looking at the car. Every time.
>
> Amazing, isn't he. And he's tolerated--quite well--by this dealership.

Another data point:

I too know of a dealer (non-Honda) that has two main technicians. One tech is
razor sharp with few comebacks. He's stuffing his pockets with money because
he's (1) really competent; (2) really fast; (3) a very upbeat guy who gets
along well with everyone. Customers love him.

The other main tech is fairly incompetent, slow and has many comebacks. He will
say things belittling customers barely out of earshot and sometimes not out of
earshot.

The manager didn't care. Maybe because techs are in high demand?

Then too when the service advisors work only on commission, the customer is
facing, for all intents and purposes, a bona fide conspiracy.

Caroline (still a ma'am)

On Sun, 18 Jul 2004 19:47:57 -0400, "Elmo P. Shagnasty"
<elmop@nastydesigns.com> wrote:

>In article <49DKc.6617$mL5.616@newsread1.news.pas.earthlink.n et>,
> "Caroline" <caroline10027remove@earthlink.net> wrote:
>
>> The more repairs a tech cranks out, the more valued he is by the dealer. If a
>> comeback results and is disguisable so as to make more money for the
>> blood-sucking dealerships, the the tech's bosses don't care.
>
>DING DING DING DING DING DING DING DING!
>
>You win the prize. You, sir, are 100% correct.

Oops that's a err, madam... if that term is still acceptable??

>I know a great dealership. It's great because it happens to have on
>staff (I'm including both sales and service here) a couple of great
>people--and it keeps them.
>
>But it also happens to have on staff some real losers. One guy on the
>service side is exactly what you describe above. I wouldn't let him put
>air in my bicycle tires. You can guarantee that for every repair order
>he picks up off the desk, he can immediately close his eyes and
>telepathically determine that it needs brakes, CV boots, a timing
>belt/water pump, and something else at least $500 worth.

Ahah - that's the guy who does the "safety check"... the one who puts your
car up on a hoist when you need a distributor repair.

>Guaranteed. Without even looking at the car. Every time.
>
>Amazing, isn't he. And he's tolerated--quite well--by this dealership.

And you'd better not argue or they'll tell you it's going to take a week to
get that pesky (so hard to find:-^)) igniter.

Rgds, George Macdonald

"Just because they're paranoid doesn't mean you're not psychotic" - Who, me??

I think the point is being missed.
Oil filter changes are done incorrectly every day
in this imperfect world. However if one cars design is
shown to turn this daily reality into catastrohic failure
then it should be treated as a design problem. You wouldn't
run a hot manufold directly below the gasoline filler port
and say "Well it's only a problem if the gas station attendant is'nt
careful and lets gas drip when he pulls the nozzle out" Given the
realities, it would be a DESIGN problem.

I think the point is being missed.
Oil filter changes are done incorrectly every day
in this imperfect world. However if one cars design is
shown to turn this daily reality into catastrohic failure
then it should be treated as a design problem. You wouldn't
run a hot manufold directly below the gasoline filler port
and say "Well it's only a problem if the gas station attendant is'nt
careful and lets gas drip when he pulls the nozzle out" Given the
realities, it would be a DESIGN problem.