Honda Car Forum

In case you were interested in knowing the outcome....

The Honda dealer did the 'right' thing - they paid for a rental equivalent
of my choice for my drive/stay in California, a Jeep Grand Cherokee, and
completely replaced the engine in my Honda CRV.

There's a 150 new miles on this engine and so far, all is well.

Still a pain in the butt to deal with and I don't know that I'll ever buy a
brand new car again but I did not have to go to court to get repairs done.

Sue

"sue" <sjackson@ventimocha.com> wrote in message news:...
> I recently purchased a 2003 Honda CRV from Honda of Seattle - the EX
model.
> One week later, it develops an engine tapping noise that appears when
> starting up. When in Drive, the noise starts up whenever accelerating
from
> a stop or just ideling at a light.
>
> I took it back to the dealer and the service guys pronounce it 'not
right'.
> 3 days later and they say they don't know what it is, the Honda engineers
> back East said to 'tear the engine down' and serivce _thinks_ they might
be
> getting it back to me by the end of the the week of June 20th.
>
> Yes, they put me in a rental, a Ford Escort I had to complain about to get
> upgraded to a Taurus, and they are attempting to find me something similar
> to my CRV to drive on a pre-planned business trip to Southern California
for
> three weeks by this Sunday. No promises there.
>
> But.......I bought a new car so I could avoid problems like this. The
> service department says Honda doesn't replace new cars with problems like
> this, that's what the warranty is for. This is my fourth new Honda and I
> have never had any problems. Hence the reason for buying another.
>
> Washington lemon laws state the dealer gets much more time before this is
> considered a lemon and are required to replace it. I've contacted the
> salesperson to let him know of my extreme unhappiness with this situation.
> Still waiting to hear if they are willing to make things right.
>
> All in all, a completely frustrating new car buying and ownership
> experience.
>
>

When I asked our Lexus dealer about Lexus' policy in a situation like this,
I was told they usually tried to find a used engine or rebuild the existing
engine at the dealer. This was in response the questions concerning the
problems Toyota has been having with oil gelling in their V6 engines. It
appears that Honda does it right.

"sue" <sjackson@ventimocha.com> wrote in message
news:1057949292.822426@yasure...
> In case you were interested in knowing the outcome....
>
> The Honda dealer did the 'right' thing - they paid for a rental equivalent
> of my choice for my drive/stay in California, a Jeep Grand Cherokee, and
> completely replaced the engine in my Honda CRV.
>
> There's a 150 new miles on this engine and so far, all is well.
>
> Still a pain in the butt to deal with and I don't know that I'll ever buy
a
> brand new car again but I did not have to go to court to get repairs done.
>
> Sue
>
> "sue" <sjackson@ventimocha.com> wrote in message news:...
> > I recently purchased a 2003 Honda CRV from Honda of Seattle - the EX
> model.
> > One week later, it develops an engine tapping noise that appears when
> > starting up. When in Drive, the noise starts up whenever accelerating
> from
> > a stop or just ideling at a light.
> >
> > I took it back to the dealer and the service guys pronounce it 'not
> right'.
> > 3 days later and they say they don't know what it is, the Honda
engineers
> > back East said to 'tear the engine down' and serivce _thinks_ they might
> be
> > getting it back to me by the end of the the week of June 20th.
> >
> > Yes, they put me in a rental, a Ford Escort I had to complain about to
get
> > upgraded to a Taurus, and they are attempting to find me something
similar
> > to my CRV to drive on a pre-planned business trip to Southern California
> for
> > three weeks by this Sunday. No promises there.
> >
> > But.......I bought a new car so I could avoid problems like this. The
> > service department says Honda doesn't replace new cars with problems
like
> > this, that's what the warranty is for. This is my fourth new Honda and
I
> > have never had any problems. Hence the reason for buying another.
> >
> > Washington lemon laws state the dealer gets much more time before this
is
> > considered a lemon and are required to replace it. I've contacted the
> > salesperson to let him know of my extreme unhappiness with this
situation.
> > Still waiting to hear if they are willing to make things right.
> >
> > All in all, a completely frustrating new car buying and ownership
> > experience.
> >
> >
>
>