Honda Car Forum

#1 (**permalink**) 10 Jul 2003, 03:35 pm

Go to your state's Bureau of Automotive Repair to report this.

"P. Moss" <psmoss@nospam-qx.net> wrote in message
news:vgpsatdp15d504@corp.supernews.com...
> Long time, no post.
>
> Two years ago, I took my 97 Civic to the dealer for the 50-75k free
> emissions inspections that was part of the emissions warranty extension
and
> service campaign. My car had 73464 miles at the time. Instead of the
> 'inspection' part, they did the 75-150k free 'service' part. The whole
> thing is covered in this post (hope the link works):
>
>
http://groups.google.com/groups?hl=e...lm=oNu07.2475%
> 24zg4.253283%40newsread2.prod.itd.earthlink.net
>
> At the time, I was really ticked off, because they did something I didn't
> ask them to do, kept me from getting the 'service' part done when I
wanted,
> and messed up my maintenance schedule.
>
> I wrote a letter to the service advisor and copied American Honda. He
> called me and told me that, since they had performed the service early,
the
> dealership would have to "eat" (his word) the cost. He assured me that I
> would be able to get the 'service' part done between 75 and 150k since
> American Honda wouldn't pay for the service they had done early. He even
> told me that Honda wouldn't pay if the odometer read 74999. So I was
> assuaged by this, and just irritated by the mistake and the screwing up of
> my maintenance schedule.
>
> Fast forward two years...my car now has around 103.5 miles, and I schedule
a
> service appointment at another dealer to get all the belts and the water
> pump replaced, plus the emissions service done. So far, so good.
>
> I went to pick up the car today, and the dealership told me they couldn't
do
> the emissions service because another dealership had already done it.
They
> even showed me the printout where the other dealership had submitted their
> claim based on my car having 75464 miles.
>
> I am outraged by this. This was no typo...the dealer knew what they were
> doing...American Honda paid for the expense that they told me on the phone
> they were going to "eat" and, as I had originally feared two years ago,
they
> kept me from getting the service performed when it needed to be.
>
> My question to the group: if you were me, would you go directly to Honda
and
> pursue getting this resolved, or would you contact the dealer who
submitted
> the bogus mileage? What about the Better Business Bureau? I have all the
> documentation, including my receipt from two years ago, which has the
> correct mileage of 73464 on it. There is no doubt about what happened
here.
>
> How does American Honda feel about dealers who falsify mileage on their
> warranty claims? I'm curious.
>
>
>

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