Honda Car Forum

On Thu, 10 Jul 2003 00:53:58 -0400, "P. Moss" <psmoss@nospam-qx.net>
wrote:

>My question to the group: if you were me, would you go directly to Honda and
>pursue getting this resolved, or would you contact the dealer who submitted
>the bogus mileage? What about the Better Business Bureau? I have all the
>documentation, including my receipt from two years ago, which has the
>correct mileage of 73464 on it. There is no doubt about what happened here.
>
>How does American Honda feel about dealers who falsify mileage on their
>warranty claims? I'm curious.

All dealers "cheat" on warranty submissions. They all bend over
backwards to make sure that the manufacturer, customer, and even their
own employees (generally the mechanics) "eat" repairs or diagnostic
work so that they don't have to incur the cost. Sad but true. What
this dealer did though is MUCH worse. The paperwork you have clearly
indicates that they have committed fraud. In fact they have not only
defrauded American Honda, they have defrauded you the customer.

You need to make sure that you keep a complete record of all dealings
in this matter. NEVER surrender the original documents that you have
in your possession and conduct all of your corrospondance via
certified USPS mail. Make copies of everything, and if you have any
contact by telephone record the date, time, full name of who you are
speaking to, and keep your monthly telephone statement with a record
of the call.

Above all realize that the dealer will continue to lie, and don't let
up until you recieve the satisfaction you desire.