Honda Car Forum

Sorry to hear your troubles, but this type of
thing is all to common. Dealers are chronic
liars.

Whatever course you decide upon, do NOT
correspond via email or the telephone. EVERY
thing should be done thru mail, USPS. Keep a
copy of everything, and utilize Certified delivery,
etc.

USPS Mail is viewed in a different light, in court
and by the stealer, er...I mean dealer.

"P. Moss" <psmoss@nospam-qx.net> wrote in message
news:vgpsatdp15d504@corp.supernews.com...
> Long time, no post.
>
> Two years ago, I took my 97 Civic to the dealer for the 50-75k free
> emissions inspections that was part of the emissions warranty extension
and
> service campaign. My car had 73464 miles at the time. Instead of the
> 'inspection' part, they did the 75-150k free 'service' part. The whole
> thing is covered in this post (hope the link works):
>
>
http://groups.google.com/groups?hl=e...lm=oNu07.2475%
> 24zg4.253283%40newsread2.prod.itd.earthlink.net
>
> At the time, I was really ticked off, because they did something I didn't
> ask them to do, kept me from getting the 'service' part done when I
wanted,
> and messed up my maintenance schedule.
>
> I wrote a letter to the service advisor and copied American Honda. He
> called me and told me that, since they had performed the service early,
the
> dealership would have to "eat" (his word) the cost. He assured me that I
> would be able to get the 'service' part done between 75 and 150k since
> American Honda wouldn't pay for the service they had done early. He even
> told me that Honda wouldn't pay if the odometer read 74999. So I was
> assuaged by this, and just irritated by the mistake and the screwing up of
> my maintenance schedule.
>
> Fast forward two years...my car now has around 103.5 miles, and I schedule
a
> service appointment at another dealer to get all the belts and the water
> pump replaced, plus the emissions service done. So far, so good.
>
> I went to pick up the car today, and the dealership told me they couldn't
do
> the emissions service because another dealership had already done it.
They
> even showed me the printout where the other dealership had submitted their
> claim based on my car having 75464 miles.
>
> I am outraged by this. This was no typo...the dealer knew what they were
> doing...American Honda paid for the expense that they told me on the phone
> they were going to "eat" and, as I had originally feared two years ago,
they
> kept me from getting the service performed when it needed to be.
>
> My question to the group: if you were me, would you go directly to Honda
and
> pursue getting this resolved, or would you contact the dealer who
submitted
> the bogus mileage? What about the Better Business Bureau? I have all the
> documentation, including my receipt from two years ago, which has the
> correct mileage of 73464 on it. There is no doubt about what happened
here.
>
> How does American Honda feel about dealers who falsify mileage on their
> warranty claims? I'm curious.
>
>
>