Honda Car Forum

Don't start off with e-mail to Honda. Call Honda customer service on their
toll free 800 number. The personal touch will get you further with them. I'm
sure that Honda will be glad to know what one of their dealers is doing with
warranty reimbursement.

John



>Subject: Dealer submits false mileage for warranty work - what to do?
>From: "P. Moss" psmoss@nospam-qx.net
>Date: 7/10/03 12:53 AM Eastern Daylight Time
>Message-id: <vgpsatdp15d504@corp.supernews.com>
>
>Long time, no post.
>
>Two years ago, I took my 97 Civic to the dealer for the 50-75k free
>emissions inspections that was part of the emissions warranty extension and
>service campaign. My car had 73464 miles at the time. Instead of the
>'inspection' part, they did the 75-150k free 'service' part. The whole
>thing is covered in this post (hope the link works):
>
>http://groups.google.com/groups?hl=e...lm=oNu07.2475%
>24zg4.253283%40newsread2.prod.itd.earthlink.net
>
>At the time, I was really ticked off, because they did something I didn't
>ask them to do, kept me from getting the 'service' part done when I wanted,
>and messed up my maintenance schedule.
>
>I wrote a letter to the service advisor and copied American Honda. He
>called me and told me that, since they had performed the service early, the
>dealership would have to "eat" (his word) the cost. He assured me that I
>would be able to get the 'service' part done between 75 and 150k since
>American Honda wouldn't pay for the service they had done early. He even
>told me that Honda wouldn't pay if the odometer read 74999. So I was
>assuaged by this, and just irritated by the mistake and the screwing up of
>my maintenance schedule.
>
>Fast forward two years...my car now has around 103.5 miles, and I schedule a
>service appointment at another dealer to get all the belts and the water
>pump replaced, plus the emissions service done. So far, so good.
>
>I went to pick up the car today, and the dealership told me they couldn't do
>the emissions service because another dealership had already done it. They
>even showed me the printout where the other dealership had submitted their
>claim based on my car having 75464 miles.
>
>I am outraged by this. This was no typo...the dealer knew what they were
>doing...American Honda paid for the expense that they told me on the phone
>they were going to "eat" and, as I had originally feared two years ago, they
>kept me from getting the service performed when it needed to be.
>
>My question to the group: if you were me, would you go directly to Honda and
>pursue getting this resolved, or would you contact the dealer who submitted
>the bogus mileage? What about the Better Business Bureau? I have all the
>documentation, including my receipt from two years ago, which has the
>correct mileage of 73464 on it. There is no doubt about what happened here.
>
>How does American Honda feel about dealers who falsify mileage on their
>warranty claims? I'm curious

do you have other documents with mileage readings around the date of the sevice

jcsarp@aol.com (John) wrote in message news:<20030710082843.07143.00000124@mb-m25.aol.com>...
> Don't start off with e-mail to Honda. Call Honda customer service on their
> toll free 800 number. The personal touch will get you further with them. I'm
> sure that Honda will be glad to know what one of their dealers is doing with
> warranty reimbursement.
>
> John
>
>
>
> >Subject: Dealer submits false mileage for warranty work - what to do?
> >From: "P. Moss" psmoss@nospam-qx.net
> >Date: 7/10/03 12:53 AM Eastern Daylight Time
> >Message-id: <vgpsatdp15d504@corp.supernews.com>
> >
> >Long time, no post.
> >
> >Two years ago, I took my 97 Civic to the dealer for the 50-75k free
> >emissions inspections that was part of the emissions warranty extension and
> >service campaign. My car had 73464 miles at the time. Instead of the
> >'inspection' part, they did the 75-150k free 'service' part. The whole
> >thing is covered in this post (hope the link works):
> >
> >http://groups.google.com/groups?hl=e...lm=oNu07.2475%
> >24zg4.253283%40newsread2.prod.itd.earthlink.net
> >
> >At the time, I was really ticked off, because they did something I didn't
> >ask them to do, kept me from getting the 'service' part done when I wanted,
> >and messed up my maintenance schedule.
> >
> >I wrote a letter to the service advisor and copied American Honda. He
> >called me and told me that, since they had performed the service early, the
> >dealership would have to "eat" (his word) the cost. He assured me that I
> >would be able to get the 'service' part done between 75 and 150k since
> >American Honda wouldn't pay for the service they had done early. He even
> >told me that Honda wouldn't pay if the odometer read 74999. So I was
> >assuaged by this, and just irritated by the mistake and the screwing up of
> >my maintenance schedule.
> >
> >Fast forward two years...my car now has around 103.5 miles, and I schedule a
> >service appointment at another dealer to get all the belts and the water
> >pump replaced, plus the emissions service done. So far, so good.
> >
> >I went to pick up the car today, and the dealership told me they couldn't do
> >the emissions service because another dealership had already done it. They
> >even showed me the printout where the other dealership had submitted their
> >claim based on my car having 75464 miles.
> >
> >I am outraged by this. This was no typo...the dealer knew what they were
> >doing...American Honda paid for the expense that they told me on the phone
> >they were going to "eat" and, as I had originally feared two years ago, they
> >kept me from getting the service performed when it needed to be.
> >
> >My question to the group: if you were me, would you go directly to Honda and
> >pursue getting this resolved, or would you contact the dealer who submitted
> >the bogus mileage? What about the Better Business Bureau? I have all the
> >documentation, including my receipt from two years ago, which has the
> >correct mileage of 73464 on it. There is no doubt about what happened here.
> >
> >How does American Honda feel about dealers who falsify mileage on their
> >warranty claims? I'm curious

"mw" <m386@excite.com> wrote in message
news:d21290f9.0307101218.718a9041@posting.google.c om...
> do you have other documents with mileage readings around the date of the
sevice

Well, I have my Owner Link records with the correct mileage. I also have it
written it down in a log I have of all service performed. I also have a
copy of the original letter I sent to the service manager (with cc: to Honda
customer service) two years ago. Plus my original post is still out there
in deja land. Hard to believe there could be any doubt about the veracity
of my claim.

BTW, thanks to all who have responded to this thread. I called Honda
customer service today. It took a while to explain the situation (I think
the rep I spoke to didn't initially understand the 'one time service between
75 and 150k' part). Honda has a record of my letter from two years ago
(even more evidence on my side). She was going to call the service manager
today and have him compare their internal service records with what was
submitted to Honda. If there is a disparity, the rep wants a copy of my
paperwork. Hopefully I'll hear back from her tomorrow. I'll keep posting
as more develops.