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  #1 (permalink)  
Old 05 Aug 2009, 11:24 pm
Leftie
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Default Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection With NoMalfunction

I made the mistake of having a dealer inspect the car today, and
they failed it. The front brakes, which were replaced by the previous
owner 3 years (5k miles) ago and have passed the previous two
inspections, have performed perfectly, but I was told the 'front pads
were incorrectly positioned and had to be reinstalled' - to the tune of
about $100. The rejection notice just says "79.21(a) Service Brake
System." The car has ABS, but the only time I got a warning light was
when the old battery was failing. Once I replaced the battery, no ABS
light. Were they trying to pull a fast one, being a little too strict,
or is there actually a real problem that requires removing and
reinstalling the pads? The car is waiting at a local shop now.
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  #2 (permalink)  
Old 06 Aug 2009, 06:22 am
Tegger
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Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection With No Malfunction

Leftie <No@Thanks.net> wrote in news:E5sem.57018$8B7.29521@newsfe20.iad:

> I made the mistake of having a dealer inspect the car today, and
> they failed it. The front brakes, which were replaced by the previous
> owner 3 years (5k miles) ago and have passed the previous two
> inspections, have performed perfectly, but I was told the 'front pads
> were incorrectly positioned and had to be reinstalled' - to the tune of
> about $100. The rejection notice just says "79.21(a) Service Brake
> System." The car has ABS, but the only time I got a warning light was
> when the old battery was failing. Once I replaced the battery, no ABS
> light. Were they trying to pull a fast one, being a little too strict,
> or is there actually a real problem that requires removing and
> reinstalling the pads? The car is waiting at a local shop now.
>



"Incorrectly positioned"? That sounds a bit odd.

Did you ask the service advisor what the technician's evidence was
in determining "incorrect" position?

Have you checked the pads yourself?


--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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  #3 (permalink)  
Old 06 Aug 2009, 08:05 am
Leftie
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Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Tegger wrote:
> Leftie <No@Thanks.net> wrote in news:E5sem.57018$8B7.29521@newsfe20.iad:
>
>> I made the mistake of having a dealer inspect the car today, and
>> they failed it. The front brakes, which were replaced by the previous
>> owner 3 years (5k miles) ago and have passed the previous two
>> inspections, have performed perfectly, but I was told the 'front pads
>> were incorrectly positioned and had to be reinstalled' - to the tune of
>> about $100. The rejection notice just says "79.21(a) Service Brake
>> System." The car has ABS, but the only time I got a warning light was
>> when the old battery was failing. Once I replaced the battery, no ABS
>> light. Were they trying to pull a fast one, being a little too strict,
>> or is there actually a real problem that requires removing and
>> reinstalling the pads? The car is waiting at a local shop now.
>>

>
>
> "Incorrectly positioned"? That sounds a bit odd.
>
> Did you ask the service advisor what the technician's evidence was
> in determining "incorrect" position?
>
> Have you checked the pads yourself?
>
>


No, I told them I was taking the car elsewhere to have the
inspection finished. The Service Manger told me that it was a
misdemeanor for a shop to pass the car without correcting the "problem."
I told him that it was also illegal to report nonexistent problems. I
dropped the car off at the local shop we use on the way home, as they
had removed the just-expired inspection sticker. Thanks for responding,
Tegger.
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  #4 (permalink)  
Old 06 Aug 2009, 10:12 am
Greg Campbell
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Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Leftie wrote:

> I made the mistake of having a dealer inspect the car today,


Nuff said, IMO.

> and they
> failed it. The front brakes, which were replaced by the previous owner 3
> years (5k miles) ago and have passed the previous two inspections, have
> performed perfectly, but I was told the 'front pads were incorrectly
> positioned and had to be reinstalled' - to the tune of about $100.


How the heck can brake pads be 'incorrectly positioned?' I could see a
missing anti-rattle clip at worst. In that case, I'd think they would
tell you specifically what's wrong.

$100 ought to buy you a complete front end brake job, complete with new
pads, etc.

Their vague, threatening ("it's illegal!") language makes me think
they're scumballs.
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  #5 (permalink)  
Old 06 Aug 2009, 04:39 pm
Leftie
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Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Greg Campbell wrote:
> Leftie wrote:
>
>> I made the mistake of having a dealer inspect the car today,

>
> Nuff said, IMO.
>
>> and they failed it. The front brakes, which were replaced by the
>> previous owner 3 years (5k miles) ago and have passed the previous two
>> inspections, have performed perfectly, but I was told the 'front pads
>> were incorrectly positioned and had to be reinstalled' - to the tune
>> of about $100.

>
> How the heck can brake pads be 'incorrectly positioned?' I could see a
> missing anti-rattle clip at worst. In that case, I'd think they would
> tell you specifically what's wrong.
>
> $100 ought to buy you a complete front end brake job, complete with new
> pads, etc.
>
> Their vague, threatening ("it's illegal!") language makes me think
> they're scumballs.



Well, they had Glenn Dreck playing in the waiting room. This is
Saratoga Honda, which at one time was good dealership. Things change...
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  #6 (permalink)  
Old 06 Aug 2009, 05:36 pm
Leftie
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Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Greg Campbell wrote:
> Leftie wrote:
>
>> I made the mistake of having a dealer inspect the car today,

>
> Nuff said, IMO.
>
>> and they failed it. The front brakes, which were replaced by the
>> previous owner 3 years (5k miles) ago and have passed the previous two
>> inspections, have performed perfectly, but I was told the 'front pads
>> were incorrectly positioned and had to be reinstalled' - to the tune
>> of about $100.

>
> How the heck can brake pads be 'incorrectly positioned?' I could see a
> missing anti-rattle clip at worst. In that case, I'd think they would
> tell you specifically what's wrong.
>
> $100 ought to buy you a complete front end brake job, complete with new
> pads, etc.
>
> Their vague, threatening ("it's illegal!") language makes me think
> they're scumballs.



So it would seem. I just got the car back from my local shop, and
they said there was nothing at all wrong with the pads or how they were
installed. They charged me $11.00 and passed it.
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  #7 (permalink)  
Old 06 Aug 2009, 06:51 pm
Tegger
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Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection With No Malfunction

Leftie <No@Thanks.net> wrote in news:m5Iem.64877$8l4.17823@newsfe10.iad:

> Greg Campbell wrote:
>> Leftie wrote:
>>
>>> I made the mistake of having a dealer inspect the car today,

>>
>> Nuff said, IMO.
>>
>>> and they failed it. The front brakes, which were replaced by the
>>> previous owner 3 years (5k miles) ago and have passed the previous two
>>> inspections, have performed perfectly, but I was told the 'front pads
>>> were incorrectly positioned and had to be reinstalled' - to the tune
>>> of about $100.

>>
>> How the heck can brake pads be 'incorrectly positioned?' I could see a
>> missing anti-rattle clip at worst. In that case, I'd think they would
>> tell you specifically what's wrong.
>>
>> $100 ought to buy you a complete front end brake job, complete with new
>> pads, etc.
>>
>> Their vague, threatening ("it's illegal!") language makes me think
>> they're scumballs.

>
>
> So it would seem. I just got the car back from my local shop, and
> they said there was nothing at all wrong with the pads or how they were
> installed. They charged me $11.00 and passed it.
>




Just out of curiosity, would you be willing to call the dealership and ask
exactly what it was that the original tech decided constituted "incorrectly
positioned"? I'd absolutely love to know.


--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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  #8 (permalink)  
Old 06 Aug 2009, 11:55 pm
Leftie
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Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Tegger wrote:
> Leftie <No@Thanks.net> wrote in news:m5Iem.64877$8l4.17823@newsfe10.iad:
>
>> Greg Campbell wrote:
>>> Leftie wrote:
>>>
>>>> I made the mistake of having a dealer inspect the car today,
>>> Nuff said, IMO.
>>>
>>>> and they failed it. The front brakes, which were replaced by the
>>>> previous owner 3 years (5k miles) ago and have passed the previous two
>>>> inspections, have performed perfectly, but I was told the 'front pads
>>>> were incorrectly positioned and had to be reinstalled' - to the tune
>>>> of about $100.
>>> How the heck can brake pads be 'incorrectly positioned?' I could see a
>>> missing anti-rattle clip at worst. In that case, I'd think they would
>>> tell you specifically what's wrong.
>>>
>>> $100 ought to buy you a complete front end brake job, complete with new
>>> pads, etc.
>>>
>>> Their vague, threatening ("it's illegal!") language makes me think
>>> they're scumballs.

>>
>> So it would seem. I just got the car back from my local shop, and
>> they said there was nothing at all wrong with the pads or how they were
>> installed. They charged me $11.00 and passed it.
>>

>
>
>
> Just out of curiosity, would you be willing to call the dealership and ask
> exactly what it was that the original tech decided constituted "incorrectly
> positioned"? I'd absolutely love to know.
>
>


The receipt says it failed inspection "due to the front brake pads
are improperly installed." Does that help any? Keep in mind that the
brakes worked perfectly and there was no noise at all. Also, it wasn't
just a tech: one of the other 'service' people overheard my argument
with the know-little woman who handled the paperwork, and he's the one I
really talked with. I believe he's the one who brought up the ABS, but
without providing any details - I at first thought they wanted to
replace a sensor. Not sure if he's the current Service Manager or not.
I'd love to file a few complaints, starting with the DMV about their
licensed inspection station, but I don't want to manage to snatch a
defeat from the jaws of victory...
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  #9 (permalink)  
Old 07 Aug 2009, 12:33 am
Greg Campbell
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Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Leftie wrote:

> The receipt says it failed inspection "due to the front brake pads
> are improperly installed." Does that help any? Keep in mind that the
> brakes worked perfectly and there was no noise at all. Also, it wasn't
> just a tech: one of the other 'service' people overheard my argument
> with the know-little woman who handled the paperwork, and he's the one I
> really talked with. I believe he's the one who brought up the ABS, but
> without providing any details - I at first thought they wanted to
> replace a sensor. Not sure if he's the current Service Manager or not.
> I'd love to file a few complaints, starting with the DMV about their
> licensed inspection station, but I don't want to manage to snatch a
> defeat from the jaws of victory...


Assuming they are scamming people, doing nothing will only subject more
innocent people to these worms.

It can't hurt to file a complaint with the BBB. Even if names and
details are a bit fuzzy, and hard evidence lacking, every testimonial
will help.

Heck, forward your story to the local TV station and suggest they whip
up one of those undercover sting episodes.
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  #10 (permalink)  
Old 07 Aug 2009, 03:26 am
Leftie
Guest
 
Posts: n/a
Default Re: Attn Tegger: '95 Civic EX Sedan: Brakes Failed Inspection WithNo Malfunction

Greg Campbell wrote:
> Leftie wrote:
>
>> The receipt says it failed inspection "due to the front brake pads
>> are improperly installed." Does that help any? Keep in mind that the
>> brakes worked perfectly and there was no noise at all. Also, it wasn't
>> just a tech: one of the other 'service' people overheard my argument
>> with the know-little woman who handled the paperwork, and he's the one
>> I really talked with. I believe he's the one who brought up the ABS,
>> but without providing any details - I at first thought they wanted to
>> replace a sensor. Not sure if he's the current Service Manager or not.
>> I'd love to file a few complaints, starting with the DMV about their
>> licensed inspection station, but I don't want to manage to snatch a
>> defeat from the jaws of victory...

>
> Assuming they are scamming people, doing nothing will only subject more
> innocent people to these worms.
>
> It can't hurt to file a complaint with the BBB. Even if names and
> details are a bit fuzzy, and hard evidence lacking, every testimonial
> will help.
>
> Heck, forward your story to the local TV station and suggest they whip
> up one of those undercover sting episodes.



I may well go the BBB route. I'm reluctant to complain the the DMV
because my local shop will cut people some slack on minor defects, and I
don't want them investigated when the dealer raises a fuss. Just posting
it here will have an effect: when I had a local Volvo dealer tell me I
needed a new $3k transmission for a $300 problem, I posted it to usenet
and it now shows up when you search that dealer for complaints.
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