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  #1 (permalink)  
Old 24 Sep 2008, 12:55 pm
dave coleman
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Default Stratstone Honda

Brought a 2 year old honda from Stratstone Honda dealers, sales team could
not do enough for me BUT when after 4 months
Vehicle developed a noise and vibration on steering (guess what !! ) they
did not want to know.
Went to Stratstone to ask if any one could look at my car told I needed to
book it in first. I explained I was concerned if the car
was safe but they did not want to know.
I went again 2 weeks later as noise was getting worse I saw service manager
who informed me that all his workshop staff was dealing with customers
and he did not have anyone spare to see me, I explained that I was a
CUSTOMER and had spend 13000 on one of his cars and it was still under
warranty.
I only wanted to ask someone to have a quick look at my steering But he
repeated that his customers where more important than me!!!!
I left showroom after I was verbly abused by the service manager.
It goes without saying my car is being serviced by another garage and I
would rarther lose my warranty & pay a proper garage for work done.

I will not buy another Honda

Beware


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  #2 (permalink)  
Old 24 Sep 2008, 02:25 pm
Joe
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Posts: n/a
Default Re: Stratstone Honda

On 2008-09-24, dave coleman <mudlarks55@ntlworld.com> wrote:
> Brought a 2 year old honda from Stratstone Honda dealers, sales team could
> not do enough for me BUT when after 4 months
> Vehicle developed a noise and vibration on steering (guess what !! ) they
> did not want to know.


Sure they did...

> Went to Stratstone to ask if any one could look at my car told I needed to
> book it in first. I explained I was concerned if the car
> was safe but they did not want to know.


So, they wanted you to check in and wait for the people that were
there before you (or had appointments), and you weren't willing to
wait? This is their fault how?

> I went again 2 weeks later as noise was getting worse I saw service manager
> who informed me that all his workshop staff was dealing with customers
> and he did not have anyone spare to see me, I explained that I was a
> CUSTOMER and had spend £13000 on one of his cars and it was still under
> warranty.


So what if it was under warranty. Most of those customers that were
there in front of you likely had a warranty, too.

> I only wanted to ask someone to have a quick look at my steering But he
> repeated that his customers where more important than me!!!!


His customers that were there first? Sounds about right. You want
service at a busy dealership, you wait your turn.

> I left showroom after I was verbly abused by the service manager.


Based on your description, I'd guess that you did some verbal abuse
yourself, there, bucky...

> It goes without saying my car is being serviced by another garage and I
> would rarther lose my warranty & pay a proper garage for work done.


That's your choice...

>
> I will not buy another Honda


What did Honda do?

>
> Beware


Of idiots on usenet with unrealistic expectations and bad attitudes?


--
Joe - Linux User #449481/Ubuntu User #19733
joe at hits - buffalo dot com
"Hate is baggage, life is too short to go around pissed off all the
time..." - Danny, American History X
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  #3 (permalink)  
Old 24 Sep 2008, 03:47 pm
Pszemol
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Posts: n/a
Default Re: Stratstone Honda

"dave coleman" <mudlarks55@ntlworld.com> wrote in message
news:8avCk.31336$bk4.24230@newsfe20.ams2...
> Brought a 2 year old honda from Stratstone Honda dealers, sales team
> could not do enough for me BUT when after 4 months
> Vehicle developed a noise and vibration on steering (guess what !! ) they
> did not want to know.


How can you tell? Because they did no place you in front of the queue?

> Went to Stratstone to ask if any one could look at my car told I needed to
> book it in first. I explained I was concerned if the car
> was safe but they did not want to know.


Really? What is that strange in making an appointment?

> I went again 2 weeks later as noise was getting worse I saw service
> manager who informed me that all his workshop staff was dealing with
> customers
> and he did not have anyone spare to see me, I explained that I was a
> CUSTOMER and had spend 13000 on one of his cars and it was still under
> warranty.
> I only wanted to ask someone to have a quick look at my steering
> But he repeated that his customers where more important than me!!!!


Why did not you book the service visit???
I do not know any dealer doing emergency #999 services...

You demanded to be seen HERE AND NOW? That is rude!

It is like going to a dentist, in front of the line of all people siting in
a waiting room and demant dentist "just look into your mouth".

Did you have anywhere in the purchase contract that when you buy the car
there you will be allowed to get the service out of queue? Don't you think
that at least some of the people waiting for their cars to be fixed when you
appeared also purchased their cars at the same place, so they were on
equally priority level as you?

> I left showroom after I was verbly abused by the service manager.


I have a strange feeling you were abusive first in your demands for service
HERE AND NOW...

> It goes without saying my car is being serviced by another garage and I
> would rarther lose my warranty & pay a proper garage for work done.
>
> I will not buy another Honda


What Honda (car manufacturer) has to do with any of this? Do you thik that
you would get priority treatment at ford or toyota dealership just because
you purchased your ford or toyota there? I don't think so...

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  #4 (permalink)  
Old 24 Sep 2008, 11:28 pm
jim beam
Guest
 
Posts: n/a
Default Re: Stratstone Honda

dave coleman wrote:
> Brought a 2 year old honda from Stratstone Honda dealers, sales team could
> not do enough for me BUT when after 4 months
> Vehicle developed a noise and vibration on steering (guess what !! ) they
> did not want to know.
> Went to Stratstone to ask if any one could look at my car told I needed to
> book it in first. I explained I was concerned if the car
> was safe but they did not want to know.
> I went again 2 weeks later as noise was getting worse I saw service manager
> who informed me that all his workshop staff was dealing with customers
> and he did not have anyone spare to see me, I explained that I was a
> CUSTOMER and had spend �13000 on one of his cars and it was still under
> warranty.
> I only wanted to ask someone to have a quick look at my steering But he
> repeated that his customers where more important than me!!!!
> I left showroom after I was verbly abused by the service manager.
> It goes without saying my car is being serviced by another garage and I
> would rarther lose my warranty & pay a proper garage for work done.
>
> I will not buy another Honda
>
> Beware
>
>


what you're telling us is that

i. you're either a really annoying person people just want to get rid of
as quickly as possible, or that

ii. you're not good at standing your ground and don't know how to call
honda usa's customer service hot line and have them call the dealer for you.

and fyi, you don't lose the warranty having work done outside the
dealership provided honda parts are used and the repair mechanic is
suitably qualified.
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  #5 (permalink)  
Old 25 Sep 2008, 12:54 am
Edward W. Thompson
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Posts: n/a
Default Re: Stratstone Honda


On Wed, 24 Sep 2008 21:28:58 -0700, jim beam
<spamvortex@bad.example.net> wrote:

snip
>>

>
>what you're telling us is that
>
>i. you're either a really annoying person people just want to get rid of
>as quickly as possible, or that
>
>ii. you're not good at standing your ground and don't know how to call
>honda usa's customer service hot line and have them call the dealer for you.
>
>and fyi, you don't lose the warranty having work done outside the
>dealership provided honda parts are used and the repair mechanic is
>suitably qualified.


RE (ii) are you suggesting that if someone wants 'quick service' (jump
the queue) he/she should call Honda and they will intervene with the
dealership? Must give that a try, Not!
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  #6 (permalink)  
Old 25 Sep 2008, 09:59 am
Pszemol
Guest
 
Posts: n/a
Default Re: Stratstone Honda

"Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message
news:koydnXpuO9BuukbVnZ2dneKdnZzinZ2d@bt.com...
>
> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam
> <spamvortex@bad.example.net> wrote:
>
> snip
>>>

>>
>>what you're telling us is that
>>
>>i. you're either a really annoying person people just want to get rid of
>>as quickly as possible, or that
>>
>>ii. you're not good at standing your ground and don't know how to call
>>honda usa's customer service hot line and have them call the dealer for
>>you.
>>
>>and fyi, you don't lose the warranty having work done outside the
>>dealership provided honda parts are used and the repair mechanic is
>>suitably qualified.

>
> RE (ii) are you suggesting that if someone wants 'quick service' (jump
> the queue) he/she should call Honda and they will intervene with the
> dealership? Must give that a try, Not!


This one is a good one :-)

Especially calling Honda *USA* would do a lot of good to him if he was
located in UK and payed 13000 pounds (not us dollars!) for your honda...
Jimmy proves AGAIN that he is not very careful when reading text he replies
to and then blames the writer for his own reading problems...

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  #7 (permalink)  
Old 25 Sep 2008, 10:34 pm
jim beam
Guest
 
Posts: n/a
Default Re: Stratstone Honda

Pszemol wrote:
> "Edward W. Thompson" <thomeduk1@btopenworld.com> wrote in message
> news:koydnXpuO9BuukbVnZ2dneKdnZzinZ2d@bt.com...
>>
>> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam
>> <spamvortex@bad.example.net> wrote:
>>
>> snip
>>>>
>>>
>>> what you're telling us is that
>>>
>>> i. you're either a really annoying person people just want to get rid of
>>> as quickly as possible, or that
>>>
>>> ii. you're not good at standing your ground and don't know how to call
>>> honda usa's customer service hot line and have them call the dealer
>>> for you.
>>>
>>> and fyi, you don't lose the warranty having work done outside the
>>> dealership provided honda parts are used and the repair mechanic is
>>> suitably qualified.

>>
>> RE (ii) are you suggesting that if someone wants 'quick service' (jump
>> the queue) he/she should call Honda and they will intervene with the
>> dealership? Must give that a try, Not!

>
> This one is a good one :-)
>
> Especially calling Honda *USA* would do a lot of good to him if he was
> located in UK and payed 13000 pounds (not us dollars!) for your honda...
> Jimmy proves AGAIN that he is not very careful when reading text he
> replies to and then blames the writer for his own reading problems...


well, calling "honda" is only going to put them back where they started,
so if you just go a GOOGLE SEARCH for "honda usa", guess what, you'll
get their main customer service hotline. i don't think it's too taxing
on the i.q. to translate that to another locale...
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  #8 (permalink)  
Old 25 Sep 2008, 10:34 pm
jim beam
Guest
 
Posts: n/a
Default Re: Stratstone Honda

Edward W. Thompson wrote:
> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam
> <spamvortex@bad.example.net> wrote:
>
> snip
>> what you're telling us is that
>>
>> i. you're either a really annoying person people just want to get rid of
>> as quickly as possible, or that
>>
>> ii. you're not good at standing your ground and don't know how to call
>> honda usa's customer service hot line and have them call the dealer for you.
>>
>> and fyi, you don't lose the warranty having work done outside the
>> dealership provided honda parts are used and the repair mechanic is
>> suitably qualified.

>
> RE (ii) are you suggesting that if someone wants 'quick service' (jump
> the queue) he/she should call Honda and they will intervene with the
> dealership? Must give that a try, Not!


they don't want "quick service", [apparently] they want a warranty issue
addressed. if the dealer is showing reluctance, then they do need to
escalate it, yes.
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  #9 (permalink)  
Old 26 Sep 2008, 12:29 am
Edward W. Thompson
Guest
 
Posts: n/a
Default Re: Stratstone Honda


On Thu, 25 Sep 2008 20:34:48 -0700, jim beam
<spamvortex@bad.example.net> wrote:

>Edward W. Thompson wrote:
>> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam
>> <spamvortex@bad.example.net> wrote:
>>
>> snip
>>> what you're telling us is that
>>>
>>> i. you're either a really annoying person people just want to get rid of
>>> as quickly as possible, or that
>>>
>>> ii. you're not good at standing your ground and don't know how to call
>>> honda usa's customer service hot line and have them call the dealer for you.
>>>
>>> and fyi, you don't lose the warranty having work done outside the
>>> dealership provided honda parts are used and the repair mechanic is
>>> suitably qualified.

>>
>> RE (ii) are you suggesting that if someone wants 'quick service' (jump
>> the queue) he/she should call Honda and they will intervene with the
>> dealership? Must give that a try, Not!

>
>they don't want "quick service", [apparently] they want a warranty issue
>addressed. if the dealer is showing reluctance, then they do need to
>escalate it, yes.


Sorry Jim but you miss what was posted. Yes, they appeared to have a
warantgy issue, but the point of the post, at least how I read it, was
the dealership refused to give priority over other customers. There
was nothing to suggest that the dealership declined to deal with the
problem.
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  #10 (permalink)  
Old 26 Sep 2008, 12:55 am
Tony Hwang
Guest
 
Posts: n/a
Default Re: Stratstone Honda

Edward W. Thompson wrote:
> On Thu, 25 Sep 2008 20:34:48 -0700, jim beam
> <spamvortex@bad.example.net> wrote:
>
>> Edward W. Thompson wrote:
>>> On Wed, 24 Sep 2008 21:28:58 -0700, jim beam
>>> <spamvortex@bad.example.net> wrote:
>>>
>>> snip
>>>> what you're telling us is that
>>>>
>>>> i. you're either a really annoying person people just want to get rid of
>>>> as quickly as possible, or that
>>>>
>>>> ii. you're not good at standing your ground and don't know how to call
>>>> honda usa's customer service hot line and have them call the dealer for you.
>>>>
>>>> and fyi, you don't lose the warranty having work done outside the
>>>> dealership provided honda parts are used and the repair mechanic is
>>>> suitably qualified.
>>> RE (ii) are you suggesting that if someone wants 'quick service' (jump
>>> the queue) he/she should call Honda and they will intervene with the
>>> dealership? Must give that a try, Not!

>> they don't want "quick service", [apparently] they want a warranty issue
>> addressed. if the dealer is showing reluctance, then they do need to
>> escalate it, yes.

>
> Sorry Jim but you miss what was posted. Yes, they appeared to have a
> warantgy issue, but the point of the post, at least how I read it, was
> the dealership refused to give priority over other customers. There
> was nothing to suggest that the dealership declined to deal with the
> problem.

Hi,
In UK they drive on the wrong side of thw road. They do things
differently I am sure. In the world of service, it's two way street.
You give some and take some.
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