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  #1 (permalink)  
Old 30 Apr 2007, 05:53 am
RML
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Default Warranty service at Honda dealer?

Does anyone know if one get get warranty service for an Acura at a
Honda dealership? Case being... that Honda is very close, where Acura
dealer is an hour away.
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  #2 (permalink)  
Old 30 Apr 2007, 06:29 am
Tegger
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Default Re: Warranty service at Honda dealer?

RML <rml@rml.net> wrote in news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.com:

> Does anyone know if one get get warranty service for an Acura at a
> Honda dealership? Case being... that Honda is very close, where Acura
> dealer is an hour away.
>



No problem.

Acuras and Hondas are basically identical under the skin. And the dealers
have access to each others' databases.

--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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  #3 (permalink)  
Old 30 Apr 2007, 08:48 am
RML
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Default Re: Warranty service at Honda dealer?



I received this from a Honda dealer:

Unfortunately we can only perform regular maintenance on Acura's as we
are not authorized to complete warranty repairs. Anything else we can
help with, please let us know!!!

Michael G. *****
General Manager

On Mon, 30 Apr 2007 11:29:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
wrote:

>RML <rml@rml.net> wrote in news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.com:
>
>> Does anyone know if one get get warranty service for an Acura at a
>> Honda dealership? Case being... that Honda is very close, where Acura
>> dealer is an hour away.
>>

>
>
>No problem.
>
>Acuras and Hondas are basically identical under the skin. And the dealers
>have access to each others' databases.


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  #4 (permalink)  
Old 30 Apr 2007, 09:04 am
Tegger
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Default Re: Warranty service at Honda dealer?

RML <rml@rml.net> wrote in
news:essb33thd2q1b3hc293u554mp9tpi6jetp@4ax.com:

>
> On Mon, 30 Apr 2007 11:29:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
> wrote:
>
>>RML <rml@rml.net> wrote in
>>news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.co m:
>>
>>> Does anyone know if one get get warranty service for an Acura at a
>>> Honda dealership? Case being... that Honda is very close, where
>>> Acura dealer is an hour away.
>>>

>>
>>
>>No problem.
>>
>>Acuras and Hondas are basically identical under the skin. And the
>>dealers have access to each others' databases.

>


>
>
> I received this from a Honda dealer:
>
> Unfortunately we can only perform regular maintenance on Acura's as we
> are not authorized to complete warranty repairs. Anything else we can
> help with, please let us know!!!
>
> Michael G. *****
> General Manager





You did note that this dealer is not authorized to make REPAIRS?

He said nothing about warranty SERVICE, which was your original question
and was the question I answered. "Service" is the same as "maintenance".

Now, do you need REPAIRS or SERVICE?


--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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  #5 (permalink)  
Old 30 Apr 2007, 09:14 am
RML
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Posts: n/a
Default Re: Warranty service at Honda dealer?

On Mon, 30 Apr 2007 14:04:35 +0000 (UTC), Tegger <tegger@tegger.c0m>
wrote:

>RML <rml@rml.net> wrote in
>news:essb33thd2q1b3hc293u554mp9tpi6jetp@4ax.com :
>
>>
>> On Mon, 30 Apr 2007 11:29:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
>> wrote:
>>
>>>RML <rml@rml.net> wrote in
>>>news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.com :
>>>
>>>> Does anyone know if one get get warranty service for an Acura at a
>>>> Honda dealership? Case being... that Honda is very close, where
>>>> Acura dealer is an hour away.
>>>>
>>>
>>>
>>>No problem.
>>>
>>>Acuras and Hondas are basically identical under the skin. And the
>>>dealers have access to each others' databases.

>>

>
>>
>>
>> I received this from a Honda dealer:
>>
>> Unfortunately we can only perform regular maintenance on Acura's as we
>> are not authorized to complete warranty repairs. Anything else we can
>> help with, please let us know!!!
>>
>> Michael G. *****
>> General Manager

>
>
>
>
>You did note that this dealer is not authorized to make REPAIRS?
>
>He said nothing about warranty SERVICE, which was your original question
>and was the question I answered. "Service" is the same as "maintenance".
>
>Now, do you need REPAIRS or SERVICE?


What exactly is warranty service, other than repairs?

I don't call regular maintenance, i.e oil changes, rotations etc.,
"warranty service", do you?

Warranty service in my book is repairs covered by warranty.

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  #6 (permalink)  
Old 30 Apr 2007, 02:37 pm
Tegger
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Posts: n/a
Default Re: Warranty service at Honda dealer?

RML <rml@rml.net> wrote in
news:u8ub335gg8g1flhurkk2v5l10grtvd9rgf@4ax.com:

> On Mon, 30 Apr 2007 14:04:35 +0000 (UTC), Tegger <tegger@tegger.c0m>
> wrote:
>
>>
>>You did note that this dealer is not authorized to make REPAIRS?
>>
>>He said nothing about warranty SERVICE, which was your original
>>question and was the question I answered. "Service" is the same as
>>"maintenance".
>>
>>Now, do you need REPAIRS or SERVICE?

>
> What exactly is warranty service, other than repairs?
>
> I don't call regular maintenance, i.e oil changes, rotations etc.,
> "warranty service", do you?
>
> Warranty service in my book is repairs covered by warranty.
>
>





"Warranty services" are the mileage/time-based ones you have to get done in
order to keep your warranty valid (25K mile service, etc.).
You have to pay for these, and anybody can do them so long as you get
adequate documentation as proof of the work having been done.

"Warranty repairs" are things that need fixing because they broke, and
which happen to be covered by the various warranties the car was sold with.
These you get for free.

If you need repairs that would fall under warranty, typically you'd go to a
dealer which sells your brand.


--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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  #7 (permalink)  
Old 30 Apr 2007, 03:47 pm
NJ Vike
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Posts: n/a
Default Re: Warranty service at Honda dealer?

I got the same. They will, however, do oil changes for me.

--
"Now Phoebe Snow direct can go
from thirty-third to Buffalo.
From Broadway bright the tubes run right
Into the Road of Anthracite"
Erie - Lackawanna



"RML" <rml@rml.net> wrote in message
news:essb33thd2q1b3hc293u554mp9tpi6jetp@4ax.com...
>
>
> I received this from a Honda dealer:
>
> Unfortunately we can only perform regular maintenance on Acura's as we
> are not authorized to complete warranty repairs. Anything else we can
> help with, please let us know!!!
>
> Michael G. *****
> General Manager
>
> On Mon, 30 Apr 2007 11:29:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
> wrote:
>
>>RML <rml@rml.net> wrote in
>>news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.co m:
>>
>>> Does anyone know if one get get warranty service for an Acura at a
>>> Honda dealership? Case being... that Honda is very close, where Acura
>>> dealer is an hour away.
>>>

>>
>>
>>No problem.
>>
>>Acuras and Hondas are basically identical under the skin. And the dealers
>>have access to each others' databases.

>



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  #8 (permalink)  
Old 30 Apr 2007, 04:31 pm
Denny@MadCow.net
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Posts: n/a
Default Re: Warranty service at Honda dealer?

On Mon, 30 Apr 2007 11:29:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
wrote:

>RML <rml@rml.net> wrote in news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.com:
>
>> Does anyone know if one get get warranty service for an Acura at a
>> Honda dealership? Case being... that Honda is very close, where Acura
>> dealer is an hour away.
>>

>
>
>No problem.
>
>Acuras and Hondas are basically identical under the skin. And the dealers
>have access to each others' databases.


Tegger,

Would that apply to any mechanical service needed for an Acura while
away from home and in need of some repairs?

Thanks.
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  #9 (permalink)  
Old 30 Apr 2007, 04:41 pm
Tegger
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Posts: n/a
Default Re: Warranty service at Honda dealer?

"karinhall" <ah@nsdap.com> wrote in
news:r8-dnVi8CqBq2qvbnZ2dnUVZ_gidnZ2d@usa2net.net:


> My experience: The local Honda dealer says he can't touch Acura
> warranty claims, but he can do regular maintenance.



Like I said...


--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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  #10 (permalink)  
Old 30 Apr 2007, 04:43 pm
Tegger
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Posts: n/a
Default Re: Warranty service at Honda dealer?

Denny@MadCow.net wrote in
news:2snc33lp93o5esdn3l6cude2l57q863fpk@4ax.com:

> On Mon, 30 Apr 2007 11:29:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
> wrote:
>
>>RML <rml@rml.net> wrote in
>>news:uiib33ptdmcof01ikm11vjvhlhhfjqe17l@4ax.co m:
>>
>>> Does anyone know if one get get warranty service for an Acura at a
>>> Honda dealership? Case being... that Honda is very close, where
>>> Acura dealer is an hour away.
>>>

>>
>>
>>No problem.
>>
>>Acuras and Hondas are basically identical under the skin. And the
>>dealers have access to each others' databases.

>
> Tegger,
>
> Would that apply to any mechanical service needed for an Acura while
> away from home and in need of some repairs?
>
> Thanks.
>




If you are away from home and need immediate repairs that fall under a
warranty, I cannot see Honda refusing to allow the claim for the dealer. He
might have to spend a bit of time on the phone with Honda, but I think it
would be allowed.

--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/
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