Honda Car Forum

My apologies for cross-posting to several automotive groups, but I am
hopeful of finding feedback for a supplier of Xenon replacement lamps (who
seems to have disappeared!)

One of my cars (Mercedes CLK) has factory equipment Xenon headlamps (D2R
Philips), and one of them died. To ensure uniform color match, I opted to
replace both lamps at this time, ordering them "next day delivery" from what
I had hoped was a reputable company (hid2go.com):

http://www.hid2go.com/

My Credit Card was charged on the 11th, and I also have a confirmation email
from the company. Their internal tracking number mentioned they were shipped
on the 12th, but their site now reports that tracking number does not exist.
I tried emailing them and leaving messages on their voicemail since the
12th, but have had no response from them?!?

Before I report it to my credit card company as fraud and order from another
company, I'd like to know if anyone here has dealt with them and what their
experience has been. I'd not have so much angst were it not for the fact
that I'm driving around with a headlamp out and no one has returned my
messages.

Thanks for any input!

Paul

--- http://www.astro-nut.com ---

Paul Hyndman wrote:
> One of my cars (Mercedes CLK) has factory equipment Xenon headlamps
> (D2R Philips), and one of them died. To ensure uniform color match, I
> opted to replace both lamps at this time, ordering them "next day
> delivery" from what I had hoped was a reputable company (hid2go.com):
>
> http://www.hid2go.com/

Sorry, haven't had any personal experience with them. However, this eBay
seller has a pretty good reputation.

http://cgi.ebay.com/ebaymotors/ws/eB...category=36476

>However, this eBay
>seller has a pretty good reputation.

I would think twice before dealing with someone that had 97.4 feedback.
That's actually pretty bad. Atleast read the negative comments.
Maybe all of his negs are from years ago when he was just starting
out...

Comboverfish wrote:
> > However, this eBay
> > seller has a pretty good reputation.
>
> I would think twice before dealing with someone that had 97.4
> feedback. That's actually pretty bad. Atleast read the negative
> comments.
> Maybe all of his negs are from years ago when he was just starting
> out...

Perhaps so, but since the OP was willing to deal with a seller with zero
feedback....

I may just go the ebay route if the ones I ordered do not show up in a few
more days. I see a couple of ebay sellers have new OEM Philips listed for
$65 -$80 a pair... not bad, since the MB dealer wants $125 each (ouch!). The
spectral range shifts during use, so they should either be replaced as a
pair, or a color adjusted (labeled as "+") lamp should be used.

Must've been those friggin' speed bumps that did the original lamp in
(sigh!)

Thanks for the input,

Paul

--- http://www.astro-nut.com ---

"Travis Jordan" <no.one@no.net> wrote in message
news:3xfGd.807834$O24.117770@news.easynews.com...
> Comboverfish wrote:
>> > However, this eBay
>> > seller has a pretty good reputation.
>>
>> I would think twice before dealing with someone that had 97.4
>> feedback. That's actually pretty bad. Atleast read the negative
>> comments.
>> Maybe all of his negs are from years ago when he was just starting
>> out...
>
> Perhaps so, but since the OP was willing to deal with a seller with zero
> feedback....
>
>

You don't have a clue what you are talking about. With over 1,000 feedbacks
on ebay, you always have the ebay newbie that posts -FB because he did not
get something delivered YESTERDAY. Or the PITA person that you can not
please NO MATTER WHAT YOU DO. Or the buyer that DOES NOT READ THE
DESCRIPTION.........Why do you think so many landed retail stores are now
instituting a "no return" policy?..........It's called BUYER ABUSE !
----------------------------------
>> I would think twice before dealing with someone that had 97.4
>> feedback. That's actually pretty bad. Atleast read the negative
>> comments.
>> Maybe all of his negs are from years ago when he was just starting
>> out...
>
> Perhaps so, but since the OP was willing to deal with a seller with zero
> feedback....
>
>

Hey, I hear you! If the seller had 97.5% FB, then he'd be great!

Idiot newbies are a constant. Experienced sellers should get out of
the blame game and spend a little effort towards making the buyer
happy. Sellers are always going to run into the idiots, but there are
ways to smooth over these transactions as to not get NEGs. Nitpicky
negative FB -- as childish as it is, usually occurs because the seller
did *something* wrong; in the other cases I agree that the buyer
wrongfully perceived some transgression.
Some newbies choose not to learn the system - it can be overwhelming
for a first time buyer to understand with the current TOS - then throw
in the regular policy changes and the unwritten code of conduct between
experienced Ebayers. As good as selling is on Ebay, I think sellers
could raise their bottom line by striving for customer satisfaction.
Those NEGs, legitimate or not, turn away the good type of customer who
usually does his homework and pays immediately without a fuss.

Ummmm... I'm the original poster.

The lamps were not ordered via ebay but from an online dealer (
http://www.hid2go.com/ ) My angst, as noted in the original posting, was due
to the fact that the lamps were to be shipped overnight, but it's been
almost a week since the shipping confirmation (I've got a headlight out,
remember?). The company has not responded to my emails or telephone
messages.

I can deal with the $220 if they never show up... I just want my friggin'
headlamps to work! All I sought here was input from anyone else who might
have dealt with the company.

Paul

--- http://www.astro-nut.com ---
"Martin Joseph" <mercedes@barknaturalpet.com> wrote in message
news:2005011601325575249%mercedes@barknaturalpetco m...
> On 2005-01-15 21:47:08 -0800, "Comboverfish" <comboverfish@yahoo.com>
> said:
>
>> Hey, I hear you! If the seller had 97.5% FB, then he'd be great!
>
> This is crap.
>
> 97.4 is a poor feedback score. Any reputable seller that deals above
> board and tries to please there customers will have a feedback approaching
> 100%
>
> I know a dishonest asshole seller personally that has one of these 97.5
> feedbacks.
>
> Read the comments and judge for yourself.
>
> Marty
>
> PS I think the original poster should relax and I bet his lamps show up
> on Monday :~)
>
>
>

On Sun, 16 Jan 2005 06:28:02 -0500, "Paul Hyndman" <nospam@me> wrote:

>Ummmm... I'm the original poster.
>
>The lamps were not ordered via ebay but from an online dealer (
>http://www.hid2go.com/ ) My angst, as noted in the original posting, was due
>to the fact that the lamps were to be shipped overnight, but it's been
>almost a week since the shipping confirmation (I've got a headlight out,
>remember?). The company has not responded to my emails or telephone
>messages.
>
>I can deal with the $220 if they never show up... I just want my friggin'
>headlamps to work! All I sought here was input from anyone else who might
>have dealt with the company.
>


Just out of curiousity, did they give you a tracking number?? If so,
what does it say when you put it in their tracking page?
http://stores.hid2go.com/Service.bok

Also, they list a customer service telephone number, do they ever pick
up??

"Curtis Newton" <cnewton.remove-this@akamail.com> wrote in message
news:mi4lu05lmf1judd8qdes2remcms8p88qq4@4ax.com...
> On Sun, 16 Jan 2005 06:28:02 -0500, "Paul Hyndman" <nospam@me> wrote:
>
>>Ummmm... I'm the original poster.
>>
>>The lamps were not ordered via ebay but from an online dealer (
>>http://www.hid2go.com/ ) My angst, as noted in the original posting, was
>>due
>>to the fact that the lamps were to be shipped overnight, but it's been
>>almost a week since the shipping confirmation (I've got a headlight out,
>>remember?). The company has not responded to my emails or telephone
>>messages.
>>
>>I can deal with the $220 if they never show up... I just want my friggin'
>>headlamps to work! All I sought here was input from anyone else who might
>>have dealt with the company.
>>
>
>
> Just out of curiousity, did they give you a tracking number?? If so,
> what does it say when you put it in their tracking page?
> http://stores.hid2go.com/Service.bok
>
> Also, they list a customer service telephone number, do they ever pick
> up??
>
>
From the original post: "Their internal tracking number mentioned they were
shipped
on the 12th, but their site now reports that tracking number does not exist.
I tried emailing them and leaving messages on their voicemail since the
12th, but have had no response from them?!?"

Mike