Honda Car Forum |
|
|
|||
![]()
When I bought my Acura last May I belonged to AAA because having a 12yo car
made it a wise investment. My new RSX came with Acura's Roadside Assistance. The AAA membership just came up for renewal and I'm thinking I can toss it, but I just wanted to check here to see if anyone has ever used Acura Roadside Assistance and has had a particularly bad experience with them. I assume that Acura has simply licensed the roadside services of a third-party company that provides the roadside help. I just can't imagine that Acura owners, especially those of new cars, would have to use such a service very often, but in the event that I ever have to use them, I want to know that they will be at least equal to what AAA provides. Thanks for any help. Raab |
|
|||
![]()
I am new to both Acura and Roadside Assistance, however, a friend just had
occassion to call Acura Roadside Assistance and he has absolutely NOTHING GOOD to say about them. I was considering finally getting AAA even though I always drive a car under three years old. Just because I am at that point I would not be happy about changing a tire in the snow on some highway at 2 am and because friends that are AAA members usually rave about them. When I got the 04 TL with Roadside I figured save a couple of pennies not joining AAA but now may rethink that. Friends interaction with Acura Roadside Assistance: Couple of weeks ago, Putnam County NY, Cold Spring NY. Driving his 03 TL, 18,000 miles on odometer, transmission failed. Felt like had come out of gear, vehicle would barely move. Many know that previous years transmissions have been of concern, hoping personally that 04 has corrected the problem. 7 PM on a Friday, calls 1-800 for Acura Roadside. Advised that shows no tow service listed in that area. Will be happy to dispatch local Cold Spring Police to Assist. ( Hell can call cops himself ) Okay, this is not farmland! Not top of some mountain! He is 20 miles from his Acura dealer, Heart Acura Poughkeepsie. Maybe 40 miles from my Acura dealer Curry Acura Scarsdale. I point that out because TWO Acura dealers not all that far away. Although Putnam County is for most part bedroom county his location is well within reasonable distance of several major metro size areas. I can't believe they have no contract for tow. Certainly his Dealer 20 miles away from where he is stuck should have either thier own flatbed or a local contract I would think. Calls his dealer HEART Acura and is advised that only sales on site at 7 pm and can't help him accept graciously agree to wait for him to arrive so they can issue a loaner car. He managed to pray the car into his dealership slowly but surely and did get crap loaner. Told to come back Monday and he could get Rent a Car. So Much for ACURA ROADSIDE in this case. He has already sworn off Acura and is getting a second Lexus in place of his TL. This is only one case but one I knew about recently. I too would be interested in anyone else that has had occassion to use Acura Roadside Assistance. It was given good play by my dealer during purchase and I would like to know also if I should consider it BS sales tool and go ahead and join AAA. George in NY "Raab Himself" <Raab@House.of.Raab> wrote in message news:1dydnapImZi3BfPdRVn-jA@comcast.com... > When I bought my Acura last May I belonged to AAA because having a 12yo car > made it a wise investment. My new RSX came with Acura's Roadside Assistance. > The AAA membership just came up for renewal and I'm thinking I can toss it, > but I just wanted to check here to see if anyone has ever used Acura > Roadside Assistance and has had a particularly bad experience with them. > > I assume that Acura has simply licensed the roadside services of a > third-party company that provides the roadside help. I just can't imagine > that Acura owners, especially those of new cars, would have to use such a > service very often, but in the event that I ever have to use them, I want to > know that they will be at least equal to what AAA provides. > > Thanks for any help. > > Raab > > > |
|
|||
![]()
Over the course of my 36 month lease and driving 26K miles with my GSR I
needed to call Acura roadside assistance 3 times. 1: At 9:00am I went through a huge pothole at 40mph on a state/city highway (Grand Central Pkwy for those of you familiar with NYC) and blew out the left front tire. I pulled off on the shoulder and called roadside assistance. The operator to ld me I was on a restricted road and that she can't send anyone other that the city approved tow service. She made the call for me and acted as a liaison. After about 30 minutes the roadside assistance operator called me back to tell me the tow truck would be there in 10 minutes. The truck pulled over while I was still on the phone with the operator. My 'home' Acura dealer was approximately 40 miles away. Even though there was another Acura dealer who was closer, the operator told me I could have the car towed to my dealer and then submit the $229 bill for reimbursement. I question her about this because it's a lot of money to pay for towing. Guess what?? after a couple of weeks a check arrived in the mail from Acura for $229 . I forgot to mention that the tire was replaced (and I got a FREE tire rotation) and the car was ready in a reasonable amount of time hand washed. 2: Developed a loud screeching noise from the left front brake caliper. The car only had 15K miles on it and I don't beat on the car so I felt there's no way I am wiping the rotor and would need front brakes. I pulled into a Mobil station and called Acura roadside and explained the problem. They dispatched the truck and told me it would be about 30 minutes. The mechanics were showing up for work at the gas station and I explained the situation to one of them. I noticed that he was driving the same car as mine so I felt comfortable letting him take a look. He found a glass shard lodged between the rotor and the brake pad. He removed it and said "no charge". I gave him a $20 tip to start his day. I called Acura and cancelled the service call. 3: Someone came into my office and told me my right rear tire was flat. I took a look and was able to see the large nail embedded in the tire. I called roadside and they dispatched a truck. He changed my flat tire in 15 minutes and went on his way. My three experiences were positive with prompt, courteous, and professional service. - I know a lot has to do with the fact that I've only called from a major city. Not so sure they can be as good in the 'burbs or country. You should need roadside help very infrequently, however, you need to feel confident that someone will be there to help when you need it. I've only heard good things about AAA. Perhaps AAA is a good backup. BTW I've owned a 2004 TL 5AT Navi for 1 week / 300 miles. What I don't understand is if I commute 10 miles each way to work 5 days a week I should only have 100 miles on the car. The point is this car is a BLAST to drive. I have been taking the long way home everyday. IMHO, Acura has hit the bull's-eye with this car. "George in NY" <georgeny@bellatlantic.net> wrote in message news:OlAbc.6414$W57.19@nwrdny03.gnilink.net... > I am new to both Acura and Roadside Assistance, however, a friend just had > occassion to call Acura Roadside Assistance and he has absolutely NOTHING > GOOD to say about them. I was considering finally getting AAA even though I > always drive a car under three years old. Just because I am at that point I > would not be happy about changing a tire in the snow on some highway at 2 am > and because friends that are AAA members usually rave about them. When I got > the 04 TL with Roadside I figured save a couple of pennies not joining AAA > but now may rethink that. > > Friends interaction with Acura Roadside Assistance: > > Couple of weeks ago, Putnam County NY, Cold Spring NY. Driving his 03 TL, > 18,000 miles on odometer, transmission failed. Felt like had come out of > gear, vehicle would barely move. Many know that previous years transmissions > have been of concern, hoping personally that 04 has corrected the problem. > > 7 PM on a Friday, calls 1-800 for Acura Roadside. Advised that shows no tow > service listed in that area. Will be happy to dispatch local Cold Spring > Police to Assist. ( Hell can call cops himself ) Okay, this is not farmland! > Not top of some mountain! He is 20 miles from his Acura dealer, Heart Acura > Poughkeepsie. Maybe 40 miles from my Acura dealer Curry Acura Scarsdale. I > point that out because TWO Acura dealers not all that far away. Although > Putnam County is for most part bedroom county his location is well within > reasonable distance of several major metro size areas. I can't believe they > have no contract for tow. Certainly his Dealer 20 miles away from where he > is stuck should have either thier own flatbed or a local contract I would > think. Calls his dealer HEART Acura and is advised that only sales on site > at 7 pm and can't help him accept graciously agree to wait for him to arrive > so they can issue a loaner car. He managed to pray the car into his > dealership slowly but surely and did get crap loaner. Told to come back > Monday and he could get Rent a Car. > > So Much for ACURA ROADSIDE in this case. He has already sworn off Acura and > is getting a second Lexus in place of his TL. > > This is only one case but one I knew about recently. I too would be > interested in anyone else that has had occassion to use Acura Roadside > Assistance. It was given good play by my dealer during purchase and I would > like to know also if I should consider it BS sales tool and go ahead and > join AAA. > > George in NY > > > > "Raab Himself" <Raab@House.of.Raab> wrote in message > news:1dydnapImZi3BfPdRVn-jA@comcast.com... > > When I bought my Acura last May I belonged to AAA because having a 12yo > car > > made it a wise investment. My new RSX came with Acura's Roadside > Assistance. > > The AAA membership just came up for renewal and I'm thinking I can toss > it, > > but I just wanted to check here to see if anyone has ever used Acura > > Roadside Assistance and has had a particularly bad experience with them. > > > > I assume that Acura has simply licensed the roadside services of a > > third-party company that provides the roadside help. I just can't imagine > > that Acura owners, especially those of new cars, would have to use such a > > service very often, but in the event that I ever have to use them, I want > to > > know that they will be at least equal to what AAA provides. > > > > Thanks for any help. > > > > Raab > > > > > > > > |
|
|||
![]()
"George in NY" <georgeny@bellatlantic.net> wrote in message
news:OlAbc.6414$W57.19@nwrdny03.gnilink.net... > I am new to both Acura and Roadside Assistance, however, a friend just had > occassion to call Acura Roadside Assistance and he has absolutely NOTHING > GOOD to say about them. I was considering finally getting AAA even though I > always drive a car under three years old. Just because I am at that point I > would not be happy about changing a tire in the snow on some highway at 2 am > and because friends that are AAA members usually rave about them. When I got > the 04 TL with Roadside I figured save a couple of pennies not joining AAA > but now may rethink that. (Story omitted for space) > > So Much for ACURA ROADSIDE in this case. He has already sworn off Acura and > is getting a second Lexus in place of his TL. > > This is only one case but one I knew about recently. I too would be > interested in anyone else that has had occassion to use Acura Roadside > Assistance. It was given good play by my dealer during purchase and I would > like to know also if I should consider it BS sales tool and go ahead and > join AAA. > > George in NY Thanks, George. This is exactly the kind of thing I was worried about. I have been with AAA for about 5 years and have always been happy with their service. I guess I shouldn't look at Acura's Roadside as a 1:1 replacement. I'll renew my AAA and use Acura's service as a backup. Raab |
|
|||
![]()
My new CL was hit in the Home Depot parking lot. Hit and run, front end
knocked off. Not driveable. Acura Roadside could not / would not help - would not even tell me of a tow truck company I could call. They have been real good about arranging a tow for my two failed transmissions in 50K miles... "Raab Himself" <Raab@House.of.Raab> wrote in message news:1dydnapImZi3BfPdRVn-jA@comcast.com... > When I bought my Acura last May I belonged to AAA because having a 12yo car > made it a wise investment. My new RSX came with Acura's Roadside Assistance. > The AAA membership just came up for renewal and I'm thinking I can toss it, > but I just wanted to check here to see if anyone has ever used Acura > Roadside Assistance and has had a particularly bad experience with them. > > I assume that Acura has simply licensed the roadside services of a > third-party company that provides the roadside help. I just can't imagine > that Acura owners, especially those of new cars, would have to use such a > service very often, but in the event that I ever have to use them, I want to > know that they will be at least equal to what AAA provides. > > Thanks for any help. > > Raab > > > |
|
|||
![]()
Hahahahah, for a minute I thought you were going to say that odometer was
off or messed up. Now I know exactly what you are saying. Just came back from a short 262 mile roundtrip hop to Casino in CT. Loved every minute on road and for the first time in years got out of the car at home and was able to straighten out without a moan. In fact started to do my moaning act as I arose from the drivers seat and suddenly realized nothing ached. That alone was worth buying the 04 TL ! > BTW I've owned a 2004 TL 5AT Navi for 1 week / 300 miles. What I don't > understand is if I commute 10 miles each way to work 5 days a week I should > only have 100 miles on the car. The point is this car is a BLAST to drive. I > have been taking the long way home everyday. IMHO, Acura has hit the > bull's-eye with this car. |
|
|||
![]()
Obviously a mixed bag. Posted the question on http://www.acura-tl.com as
well, also mixed reviews, but on AAA also. Best answer is to have both I would guess, as you said. I think I will signup for AAA myself and have both. George in NY > Thanks, George. This is exactly the kind of thing I was worried about. I > have been with AAA for about 5 years and have always been happy with their > service. I guess I shouldn't look at Acura's Roadside as a 1:1 replacement. > I'll renew my AAA and use Acura's service as a backup. > > Raab > > |
![]() |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
![]() |
||||
Thread | Thread Starter | Forum | Replies | Last Post |
Need assistance replacing my cracked Windshield! | SK | Honda 2 | 4 | 20 Dec 2005 08:19 pm |
Talked with Acura Headquarters re: 2004 Acura TL Tire Problem | rll | Acura | 2 | 10 Nov 2004 05:24 pm |
Roadside Assistance and trip interruption claims | dharmadam | Acura | 0 | 10 Aug 2004 01:37 pm |
Need Assistance on Purchase of Honda Pilot 2004 in California | westcoastbeginner | Honda 3 | 12 | 13 May 2004 09:03 pm |
Need assistance from creative types for lic plate. | Alan Smith | Honda 3 | 12 | 17 Dec 2003 08:45 am |