Honda Car Forum


 

Go Back   Honda Car Forum - Accord Parts Civic Tuning Acura Racing > Honda Acura > Acura

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 17 Oct 2003, 10:10 pm
Rob G
Guest
 
Posts: n/a
Default ACURA email stupidity

I was just visiting Acura's Canada website and was going to send them
an email concern about my RSX-S. After I entered my VIN, this is what
I got:

"This email inquiry is for current 2004 TSX, TL and MDX Owners only."

This is completely absurd that they will not take email inquiries from
RSX owners. I was going to express my concern again that the agent I
spoke with on their customer service line expressed no knowledge whatsoever
about transmission problems and complaints from RSX-S owners. Far be it
for me to be a conspiracy theorist, but this is really starting to look
suspicious.
The customer support agent I spoke with on the phone sounded like he was
trained to respond in such a manner to 'deflect' my concern. I told him
that
there are literally dozens (hundreds) of complaints in online forums to
which he replied
that the Canadian RSX is programmed differently than the US RSX. He said
that is why a TSB in the US does not pertain to the Canadian model because
they aren't the same. Honda US and Honda Canada are also separate entities
which of course is true. This was the first time I called their customer
support
line and it will probably be the last. I don't know what good these
customer
support lines are for because these people don't actually do anything for
you.
I spoke with the dealership today and the service person was quite vague
about knowing if there were problems with the RSX-S transmission. I
explained
to him that sometimes it seems like I need to physically jam the shifter
into
third because it really sticks. If I don't do this, I will obviously grind
the gears.
Second gear is also getting very notchy which you can easily hear during the
shift. I'm only trying to find out if there is actually a fix for this now,
but I don't
believe there is. So I guess I will just have to keep waiting and waiting
like
most other RSX-S owners are. I still really like the car, but I don't like
the feeling
that I'm being jerked around that neither the manufacturer or the dealership
will actually admit there is a problem. Oh well, it's stiill 10x the car
that my sunfire
was.


--


Rob


Reply With Quote
  #2 (permalink)  
Old 20 Oct 2003, 07:18 pm
Tom Waugh
Guest
 
Posts: n/a
Default Re: ACURA email stupidity


"Rob G" <lost.in.the.zone@sasktel.net> wrote in message
news:vp188e1mungc9@corp.supernews.com...
> I was just visiting Acura's Canada website and was going to send them
> an email concern about my RSX-S. After I entered my VIN, this is what
> I got:
>
> "This email inquiry is for current 2004 TSX, TL and MDX Owners only."
>
> This is completely absurd that they will not take email inquiries from
> RSX owners. I was going to express my concern again that the agent I
> spoke with on their customer service line expressed no knowledge

whatsoever
> about transmission problems and complaints from RSX-S owners. Far be it
> for me to be a conspiracy theorist, but this is really starting to look
> suspicious.
> The customer support agent I spoke with on the phone sounded like he was
> trained to respond in such a manner to 'deflect' my concern. I told him
> that
> there are literally dozens (hundreds) of complaints in online forums to
> which he replied
> that the Canadian RSX is programmed differently than the US RSX. He said
> that is why a TSB in the US does not pertain to the Canadian model because
> they aren't the same. Honda US and Honda Canada are also separate

entities
> which of course is true. This was the first time I called their customer
> support
> line and it will probably be the last. I don't know what good these
> customer
> support lines are for because these people don't actually do anything for
> you.
> I spoke with the dealership today and the service person was quite vague
> about knowing if there were problems with the RSX-S transmission. I
> explained
> to him that sometimes it seems like I need to physically jam the shifter
> into
> third because it really sticks. If I don't do this, I will obviously

grind
> the gears.
> Second gear is also getting very notchy which you can easily hear during

the
> shift. I'm only trying to find out if there is actually a fix for this

now,
> but I don't
> believe there is. So I guess I will just have to keep waiting and waiting
> like
> most other RSX-S owners are. I still really like the car, but I don't

like
> the feeling
> that I'm being jerked around that neither the manufacturer or the

dealership
> will actually admit there is a problem. Oh well, it's stiill 10x the car
> that my sunfire
> was.
>
>
> --
>


I had the same treatment years ago with an Integra. Frankly, your best
help comes from your dealer. Funny as it may seem, I have had much better
service from Honda than Acura, even though it's the same company in the end.
>
> Rob
>
>



Reply With Quote
  #3 (permalink)  
Old 20 Oct 2003, 10:33 pm
Rob G
Guest
 
Posts: n/a
Default Re: ACURA email stupidity

Well it seems that driving an RSX makes us 'second class' Acura owners.

My salesman thinks I'll be break even in 2 years of ownership for residual
value on my car. Lol, yeah right.... I should start getting this all in
writing.

--


Rob

"Tom Waugh" <twaugh5@cox.net> wrote in message
news:R2_kb.80488$sp2.69165@lakeread04...

> I had the same treatment years ago with an Integra. Frankly, your best
> help comes from your dealer. Funny as it may seem, I have had much better
> service from Honda than Acura, even though it's the same company in the

end.


Reply With Quote
  #4 (permalink)  
Old 11 Nov 2003, 12:20 pm
wooooobaaass
Guest
 
Posts: n/a
Default Re: ACURA email stupidity

Same problem with my 03 RSX. They tell me it's normal and will go
away after 20000 km. I'm almost there, so we'll see. Honda Canada
however claims there are absolutely no problems with the RSX. He did
however finally admit that there have been misshifting problems with
the car, but there are ALL DRIVER ERROR, and that there is absolutely
no way it is mechanical. He went silent though when I asked if they
had the same driver error misshifting problems with the Accord.
Typical car company...deny, deny, deny!

"Rob G" <lost.in.the.zone@sasktel.net> wrote in message news:<vp188e1mungc9@corp.supernews.com>...
> I was just visiting Acura's Canada website and was going to send them
> an email concern about my RSX-S. After I entered my VIN, this is what
> I got:
>
> "This email inquiry is for current 2004 TSX, TL and MDX Owners only."
>
> This is completely absurd that they will not take email inquiries from
> RSX owners. I was going to express my concern again that the agent I
> spoke with on their customer service line expressed no knowledge whatsoever
> about transmission problems and complaints from RSX-S owners. Far be it
> for me to be a conspiracy theorist, but this is really starting to look
> suspicious.
> The customer support agent I spoke with on the phone sounded like he was
> trained to respond in such a manner to 'deflect' my concern. I told him
> that
> there are literally dozens (hundreds) of complaints in online forums to
> which he replied
> that the Canadian RSX is programmed differently than the US RSX. He said
> that is why a TSB in the US does not pertain to the Canadian model because
> they aren't the same. Honda US and Honda Canada are also separate entities
> which of course is true. This was the first time I called their customer
> support
> line and it will probably be the last. I don't know what good these
> customer
> support lines are for because these people don't actually do anything for
> you.
> I spoke with the dealership today and the service person was quite vague
> about knowing if there were problems with the RSX-S transmission. I
> explained
> to him that sometimes it seems like I need to physically jam the shifter
> into
> third because it really sticks. If I don't do this, I will obviously grind
> the gears.
> Second gear is also getting very notchy which you can easily hear during the
> shift. I'm only trying to find out if there is actually a fix for this now,
> but I don't
> believe there is. So I guess I will just have to keep waiting and waiting
> like
> most other RSX-S owners are. I still really like the car, but I don't like
> the feeling
> that I'm being jerked around that neither the manufacturer or the dealership
> will actually admit there is a problem. Oh well, it's stiill 10x the car
> that my sunfire
> was.

Reply With Quote
  #5 (permalink)  
Old 12 Nov 2003, 12:34 pm
noyap
Guest
 
Posts: n/a
Default Re: ACURA email stupidity

> > Oh well, it's stiill 10x the car that my sunfire was.

Yeah, and only twice the price. What a bargain!! Keep the
faith,..........:>{


Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
how do I email Honda yirg Honda 2 1 05 Sep 2006 04:43 pm
Regional Manager Email Address Anthony Coletta Honda 1 0 12 Sep 2003 06:58 pm


All times are GMT -5. The time now is 10:32 am.


Attribution:
Honda News | Autoblog
Powered by Yahoo Answers




Powered by vBulletin®
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.6.0 PL2 © 2011, Crawlability, Inc.
HondaCarForum.com is not affiliated with Honda Motor Company in any way. Honda Motor Company does not sponsor, support, or endorse HondaCarForum.com in any way. Copyright/trademark/sales mark infringements are not intended or implied.