Honda Car Forum

Did anyone else get stiffed by the dealer on DVD updates. When I
bought the car they told me the first 2 years would be free and then
it would be $50 a year after that.

After one year I went in to get an update and they wanted $150.
Needless to say that when I finally do buy an upgrade or new car it
will not be from that dealer.

In fact, given Acura's poor customer response, I am not sure I would
buy another Acura. It's a great car, but their service isn't quite up
to Lexus standard. Actually we got better service from Saturn.

Is the new DVD out? The one in my TL-S is the 2001 version. A new one was to
be released this month I thought.
Walter Wise

On 15 Sep 2003 13:19:04 GMT, wpwise@aol.com (WPWise) wrote:

> Is the new DVD out? The one in my TL-S is the 2001 version. A new one was to
>be released this month I thought.
>Walter Wise
>


I E-Mailed customer service with the same question. Haven't heard
anything yet. I still wonder why they skipped 2002. I was told it
was going to be every fall when I bought the car.

> I was told it
>was going to be every fall when I bought the car.
>

Same here. Let me know what you find out from Customer Service.
Walter Wise

On 15 Sep 2003 18:19:21 GMT, wpwise@aol.com (WPWise) wrote:

>> I was told it
>>was going to be every fall when I bought the car.
>>
>
>Same here. Let me know what you find out from Customer Service.
>Walter Wise
>
Thank you for contacting Acura Client Services regarding the
Navigation
System's DVD upgrade for your Acura.


Each fall, a Navigation System DVD update disk is available for
purchase.
This disk contains updated mapping and Points of Interest (POI) data.
The
latest version for 2000-03 CL, TL, RL and 2001-02 MDX is Version 2.05
released September 2001. If you have the 2003 MDX, 2004 RL or TSX
with
voice activation, the system contains the latest software.


The scheduled release date for the 2000-03 CL, TL, RL and 2001-02 MDX
is
Fall 2003. You may want to check back at www.acura.com during this
time or
contact the Navigation DVD order line at (888) 549-3798 for further
update
information.


You can contact our Acura Client Services phone group at (800)
382-2238 if
you need further assistance. For your information, we are open Monday
through Friday, from 6:00 a.m. to 5:00 p.m., Pacific Standard Time.

Further information on the telephone recording says that this will be
a HUGE upgrade that covers 95% of the roads in the U.S. and some
Canadian border towns. It is supposed to be released this Fall and
only is for non voice systems. No definitive date was given. Price
will be $185.00.

> Further information on the telephone recording says that this will be
> a HUGE upgrade that covers 95% of the roads in the U.S. and some
> Canadian border towns. It is supposed to be released this Fall and
> only is for non voice systems. No definitive date was given. Price
> will be $185.00.

$185!!!! $185!!! Insane...I say we protest Acura. The price of a blank
DVD disk is what? $10? For the money anyone has plopped down in the
last 3 years for any navigation system in ANY car, those update DVD's
should be FREE...FOREVER. I could see paying AT MOST $29.95...And I
want a "I-bought-an-Acura-and-all-I-got-was-a-30-dollar-future-frisbee"
T-Shirt, too.

Bill Simpson <Simpson@hotmail.com> wrote in message news:<ilaemv4kcrffgpesn8749tpjpbuutg8a9e@4ax.com>. ..
> On 15 Sep 2003 18:19:21 GMT, wpwise@aol.com (WPWise) wrote:
>
> >> I was told it
> >>was going to be every fall when I bought the car.
> >>
> >
> >Same here. Let me know what you find out from Customer Service.
> >Walter Wise
> >
> Thank you for contacting Acura Client Services regarding the
> Navigation
> System's DVD upgrade for your Acura.
>
>
> Each fall, a Navigation System DVD update disk is available for
> purchase.
> This disk contains updated mapping and Points of Interest (POI) data.
> The
> latest version for 2000-03 CL, TL, RL and 2001-02 MDX is Version 2.05
> released September 2001. If you have the 2003 MDX, 2004 RL or TSX
> with
> voice activation, the system contains the latest software.
>
>
> The scheduled release date for the 2000-03 CL, TL, RL and 2001-02 MDX
> is
> Fall 2003. You may want to check back at www.acura.com during this
> time or
> contact the Navigation DVD order line at (888) 549-3798 for further
> update
> information.
>
>
> You can contact our Acura Client Services phone group at (800)
> 382-2238 if
> you need further assistance. For your information, we are open Monday
> through Friday, from 6:00 a.m. to 5:00 p.m., Pacific Standard Time.
>
> Further information on the telephone recording says that this will be
> a HUGE upgrade that covers 95% of the roads in the U.S. and some
> Canadian border towns. It is supposed to be released this Fall and
> only is for non voice systems. No definitive date was given. Price
> will be $185.00.

Do you work for Acura?

Yes I contacted their customer service number about the dealer
misleading me. They said if I didn't have it in writing, I couldn't
prove it and I was out of luck. Perhaps I can't prove the dealer told
me that, but I can prove that it is just as easy for me to buy a RX330
as an MDX next year.

This may be just a coincidence, but I found someone in the Newsgroup
that heard the exact same thing from the dealer. Must be
coincidence....

On 21 Sep 2003 20:19:02 -0700, stuff4sail2000@yahoo.com (Smallguy)
wrote:

>Bill Simpson <Simpson@hotmail.com> wrote in message news:<ilaemv4kcrffgpesn8749tpjpbuutg8a9e@4ax.com>. ..
>> On 15 Sep 2003 18:19:21 GMT, wpwise@aol.com (WPWise) wrote:
>>
>> >> I was told it
>> >>was going to be every fall when I bought the car.
>> >>
>> >
>> >Same here. Let me know what you find out from Customer Service.
>> >Walter Wise
>> >
>> Thank you for contacting Acura Client Services regarding the
>> Navigation
>> System's DVD upgrade for your Acura.
>>
>>
>> Each fall, a Navigation System DVD update disk is available for
>> purchase.
>> This disk contains updated mapping and Points of Interest (POI) data.
>> The
>> latest version for 2000-03 CL, TL, RL and 2001-02 MDX is Version 2.05
>> released September 2001. If you have the 2003 MDX, 2004 RL or TSX
>> with
>> voice activation, the system contains the latest software.
>>
>>
>> The scheduled release date for the 2000-03 CL, TL, RL and 2001-02 MDX
>> is
>> Fall 2003. You may want to check back at www.acura.com during this
>> time or
>> contact the Navigation DVD order line at (888) 549-3798 for further
>> update
>> information.
>>
>>
>> You can contact our Acura Client Services phone group at (800)
>> 382-2238 if
>> you need further assistance. For your information, we are open Monday
>> through Friday, from 6:00 a.m. to 5:00 p.m., Pacific Standard Time.
>>
>> Further information on the telephone recording says that this will be
>> a HUGE upgrade that covers 95% of the roads in the U.S. and some
>> Canadian border towns. It is supposed to be released this Fall and
>> only is for non voice systems. No definitive date was given. Price
>> will be $185.00.
>
>Do you work for Acura?
>
>Yes I contacted their customer service number about the dealer
>misleading me. They said if I didn't have it in writing, I couldn't
>prove it and I was out of luck. Perhaps I can't prove the dealer told
>me that, but I can prove that it is just as easy for me to buy a RX330
>as an MDX next year.
>
>This may be just a coincidence, but I found someone in the Newsgroup
>that heard the exact same thing from the dealer. Must be
>coincidence....


This is simply copied from and E_mail Acura sent me when I asked about
upgrades. No black helicopters involved.