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Old 30 Jun 2013, 02:18 pm
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Default Complaint about car rental company?

I would like to know where I could report a car rental company in portugal too they took money out of my credit card without my authorisation and are completely ignoring my emails now
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Old 30 Jun 2013, 02:31 pm
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Talk to your credit card company.
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Old 30 Jun 2013, 02:47 pm
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If it's one of the international companies like Hertz, then try approaching the UK head office. They will probably investigate for you.

If it was a small local car hire place, then I don't think you'll stand much of a chance. You could go to a solicitor but it might cost more than the money you lost.
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Old 30 Jun 2013, 03:01 pm
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Your credit card company will deal with the matter when you draw it to their attention.
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Old 30 Jun 2013, 03:16 pm
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This is a big problem with car rental, especially with overseas companies. When you sign the rental agreement you are authorising them to charge for anything they find later, That can be a big problem if somebody, even one of the rental staff dents the car and you haven't got it inspected before you leave; Of course at a busy airport that's probably impossible. All you can do is complain via your card company and hope they can get an explanation from the rental that you can challenge.

NB a universal excess protection insurance can be useful here
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Old 30 Jun 2013, 03:31 pm
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You can complain about this with your credit card company. They will look after this and try to talk to any superior in the car company. Otherwise you can lodge a complain in police.
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