Not necessarily(i.e.,their records being a mess).
A more likely scenario is she is a new employee and/or cannot
read(interpret) VIN's properly.It takes a slight amount of skill to do
it right.I looked up my own VIN from an online database myself awhile
earlier,and had to some additional research to find out what the
symbology meant.Some of the info in a VIN is not automatically clear at
first blush.