I can totally relate to your story. I recently caught a Honda mechanic
(from Roadsport Honda) trying to steal my Mobel-1 oil, that I provided for
the oil change. I asked to speak to their service manager but he was
unavailable and was told that he would contact me the next day, which
never happened.

I feel that the dealership is corrupt to the core and the one bad mechanic
is only a indicator of that fact (along with several other shady
situations from said dealership). So, I'm not going to help them clean-up
their employee problem. The best resolution to my problem would be for
that particular dealership to disappear off the face of the planet. I'm
hopeful, since there's some newer and much more modern Honda dealership
opening-up in the same vicinity.

Pars

Nick wrote:

> Hi all,
>
> I just wanted to give you an update on what has happened with
> my complaint to Acura about Metro Acura in Philadelphia PA using
> aftermarket belts and charging OEM prices for them. I spoke with
> someone at the complaint center about my issue and he wanted to know
> what action I wanted to be taken, as I had asked on my lette rto them.
> He first told me the basic franchise stuff about how
> dealerships are not obligated to use OEM parts for anything. He is
> going to have a regional rep look into the issue about Metro stating
> on my invoice that they used OEM part numbers when in the car they
> actually didn't. I told him my main concern was that customers are in
> a false sense that when they come into a Acura/Honda dealership they
> expect that OEM parts will be used. When this is not done the customer
> should be notified in writing and verbally that aftermarket parts were
> used. I can imagine that the majority of people are willing to wait
> for the OEM part to be ordered rather than chancing an aftermarket
> part. He said to me that nowhere in their contract are they required
> to tell the customer this which strikes me hard to believe.
> I raised the question that the customer would then need to
> toughly investigate the car and ensure that all parts were OEM (but
> how would someone know that they are or not) before paying and he had
> agreed to this. I had left it at this is a little deceiving and that
> going to a Acura/Honda dealership is no better than going to anyone
> else as at least you know that most other places are using aftermarket
> parts. I also asked to be called from their regional manager to
> discuss what action will be taken to ensure that this does not happen.
> What damage is done is done...I just wanted something to be done so no
> one else goes through what I had gone through. Very disappointing to
> say the least.
>
> Nick