Thanks for the info. I will really keep an eye next time I bring my car for
service. Or even better, buy the parts my self at the counter and hand them
to the mechanic; it should cost you the same.

"Nick" <npolite@NOSPAMMONKEYShotmail.com> wrote in message
news:68q870tm3hfjft1c04f1970r2v6cgcr2ih@4ax.com...
> Hi all,
>
> I just wanted to give you an update on what has happened with
> my complaint to Acura about Metro Acura in Philadelphia PA using
> aftermarket belts and charging OEM prices for them. I spoke with
> someone at the complaint center about my issue and he wanted to know
> what action I wanted to be taken, as I had asked on my lette rto them.
> He first told me the basic franchise stuff about how
> dealerships are not obligated to use OEM parts for anything. He is
> going to have a regional rep look into the issue about Metro stating
> on my invoice that they used OEM part numbers when in the car they
> actually didn't. I told him my main concern was that customers are in
> a false sense that when they come into a Acura/Honda dealership they
> expect that OEM parts will be used. When this is not done the customer
> should be notified in writing and verbally that aftermarket parts were
> used. I can imagine that the majority of people are willing to wait
> for the OEM part to be ordered rather than chancing an aftermarket
> part. He said to me that nowhere in their contract are they required
> to tell the customer this which strikes me hard to believe.
> I raised the question that the customer would then need to
> toughly investigate the car and ensure that all parts were OEM (but
> how would someone know that they are or not) before paying and he had
> agreed to this. I had left it at this is a little deceiving and that
> going to a Acura/Honda dealership is no better than going to anyone
> else as at least you know that most other places are using aftermarket
> parts. I also asked to be called from their regional manager to
> discuss what action will be taken to ensure that this does not happen.
> What damage is done is done...I just wanted something to be done so no
> one else goes through what I had gone through. Very disappointing to
> say the least.
>
> Nick