"Scott MacLean" <scottNO@SPAMnerosoft.com> wrote in message
news:Tlavb.14537$iT4.1763231@news20.bellglobal.com ...
> Nov 17 - Called Dawn Morris, told her what happened. Told her I was tired
of
> being a guinea pig for their attempts to fix the transmission, and that I
> wanted a new (not a remanufactured) transmission ordered and installed in
> the car. She agreed, and said she would talk to Vic (service adviser) and
> have him call me. Vic calls at 10:30 am and says they have ordered a
> transmission from Montreal and expect it to arrive sometime tomorrow.
>
> Nov 18 - Vic calls at 11:30 am, says the transmission is in. Book
> appointment for Wednesday morning, says it will take "a day or two."
>
> Nov 19 - Take car in at 8:00 am. Mention the alignment problem.
>
> Nov 20 - Vic calls at 11:30 am, says the car is done and ready to go. I
> arrive at 2 pm to pick it up, Joe (shop foreman) says he wants to take a
> test drive with me to make sure everything is OK. Dawn Morris comes along
> too, she introduces herself and says "glad to meet you" despite the fact I
> have met her three times before and talked to her on the phone probably
ten
> times. As we start out, I can't get car into first gear, it goes past the
> synchro, but not into gear. Letting the clutch out makes a grinding noise
> and it pops back to neutral. I look at Joe, try it again, and it works
fine.
> Go out for a test drive, everything seems fine. Get back to the
dealership,
> Dawn wants me to sign a paper to say that everything was done correctly.
She
> leaves, saying, "it was nice to finally meet you." Joe leaves. I get in
the
> car to leave, and the problem with first gear happens again. I sit there
and
> get it to repeat three more times. I go inside to get Joe. He comes out to
> the car, I demonstrate it to him three more times. He says it might be
just
> that the transmission is brand new out of the crate and needs to "seat"
and
> that if it continues for any length of time, to bring it back.
>
>

Reminds me of Chevy dealers when I drove Corvettes 30 years ago. I would
write (not call) Honda a letter with blow by blow details. Given the
limited production (supposed to be) of the V6 manual Accord, I cannot
understand the lousy quality and even worse dealer service.