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Old 19 Aug 2003, 04:51 pm
Paul Kim
 
Posts: n/a
Default Honda Warranty Question

Hey guys,

I went to the Honda dealer (Miller Honda in Van Nuys, CA) today, about my
2000 Civic air blower motor (air conditioning/heater fan) making a ticking
noise. I had gotten it "fixed" under warranty 2 months ago when I was in
Atlanta at the time, for the same problem, right before my warranty expired.
Now, 1 month after the warranty has expired, the dealer wants to charge me
$90 labor, plus another $100 for a new motor. I argued that since it had
been "fixed" two months prior, I should get the work done under warranty for
free. Does my argument seem valid to you?

When I refused the charges, the guy had the nerve to try to charge me 20
minutes labor for the mechanic sitting in the damn car and listening to the
ticking sound! No panels removed, no motor taken out, nothing..just sitting
there with the A/C on, listening for the ticking sound. It was more like 2
minutes than 20, since I was in there with him. Of course, he backed off
after a lot of shouting on my part. If he had charged me 20 minutes labor, I
would have charged him 20 minutes of using the gas. What a jerk.

I plan on pursuing this with American Honda Motors, and if that doesn't
work, perhaps the BBB will.

P.S. If you live in the San Fernando Valley near LA, avoid, at all
possibility Miller Honda service shop. I waited for 4 hours, with the car
waiting for 3 1/2 for them to tell me they were going to charge me. I
thought the whole point of appointments were so waiting would be minimized.


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