There is more to the story than just a paint problem. If you want to hear
it all I can do it away from the new group, Jerry.....
"Dick" <rhughes33@cableone.net> wrote in message
news:1utsivssp93s7cf5i2p41h39f505cm1loo@4ax.com...
> I can't imagine any manufacturer replacing a vehicle because of a
> problem with the paint. Jumping ship won't change anything.
>
>
> On Mon, 4 Aug 2003 07:19:54 -0700, "Jerry Belluomini"
> <gabellu@sandia.gov> wrote:
>
> >Has anyone had any dealings with American Honda Customer Service lately?
I
> >have been battling with them for almost a year now about a paint defect
on
> >my 03 Accord EX V6 sedan. According to the factory rep and the regional
> >factory rep a paint defect does not qualify for a replacement vehicle.
They
> >say the defect has to be mechanical and paint clearly is not a mechanical
> >problem. They, American Honda, have taken a perfectly good 03 Accord
that
> >has never been wrecked and painted 90% of the car to fix a blemish on the
> >hood and a rear bumper that didn't match the rest of the car. They have
> >told me that this is as good as it is going to get and if I want to take
it
> >further I should go to the BBB and to arbitration.
> >
> >I have learned from this that American Honda does not care about their
> >customers and will not stand by their word of keeping the customer happy.
> >In this case the customer is not always right. Be ware of the smoke and
> >mirrors of Honda customer service. I found them to be rude and unwilling
to
> >listen to my side of the story and unwilling to cooperate with me as a
long
> >time customer. This is my last Honda. I have owned 6 and I now
currently
> >own 4, but as they need replacement I will replace them with another
brand.
> >Too bad, Jerry.....
> >
>