I posted my paint problem few weeks ago around here.



There was some running paint between the gas door and the rear light on my
02 Accord. But it was hard to see it, unless you were in a dark setting, and
even then you would have to look close. But my dealer corrected the problem.
The service was a nightmare but they did it. Now if Honda or the dealer
would refuse to correct the problem, or if they willingly intended to
deceive you as a buyer, you might have an issue. But to say I want new car
because the paint looks weird, come on now.



Back in '97 I bought a brand new Chrysler Cirrus. It was very strange. If I
would drive in the rain no problem, but if it would rain overnight, and the
car would be parked outside, the next morning, one inch of water on the
driver side floor. They tested the car in Michigan I think, two times, and
they couldn't locate the problem. After all that testing was done, Chrysler
asked me if a replacement would satisfy me. All this took about three
months. They were very professional about the whole thing.



"Jerry Belluomini" <gabellu@sandia.gov> wrote in message
news:bglq20$nrn$1@sass2141.sandia.gov...
> Has anyone had any dealings with American Honda Customer Service lately?
I
> have been battling with them for almost a year now about a paint defect on
> my 03 Accord EX V6 sedan. According to the factory rep and the regional
> factory rep a paint defect does not qualify for a replacement vehicle.
They
> say the defect has to be mechanical and paint clearly is not a mechanical
> problem. They, American Honda, have taken a perfectly good 03 Accord that
> has never been wrecked and painted 90% of the car to fix a blemish on the
> hood and a rear bumper that didn't match the rest of the car. They have
> told me that this is as good as it is going to get and if I want to take
it
> further I should go to the BBB and to arbitration.
>
> I have learned from this that American Honda does not care about their
> customers and will not stand by their word of keeping the customer happy.
> In this case the customer is not always right. Be ware of the smoke and
> mirrors of Honda customer service. I found them to be rude and unwilling
to
> listen to my side of the story and unwilling to cooperate with me as a
long
> time customer. This is my last Honda. I have owned 6 and I now currently
> own 4, but as they need replacement I will replace them with another
brand.
> Too bad, Jerry.....
>
>