Has anyone had any dealings with American Honda Customer Service lately? I
have been battling with them for almost a year now about a paint defect on
my 03 Accord EX V6 sedan. According to the factory rep and the regional
factory rep a paint defect does not qualify for a replacement vehicle. They
say the defect has to be mechanical and paint clearly is not a mechanical
problem. They, American Honda, have taken a perfectly good 03 Accord that
has never been wrecked and painted 90% of the car to fix a blemish on the
hood and a rear bumper that didn't match the rest of the car. They have
told me that this is as good as it is going to get and if I want to take it
further I should go to the BBB and to arbitration.

I have learned from this that American Honda does not care about their
customers and will not stand by their word of keeping the customer happy.
In this case the customer is not always right. Be ware of the smoke and
mirrors of Honda customer service. I found them to be rude and unwilling to
listen to my side of the story and unwilling to cooperate with me as a long
time customer. This is my last Honda. I have owned 6 and I now currently
own 4, but as they need replacement I will replace them with another brand.
Too bad, Jerry.....