I agree with Elmo but would add that after asking - argue and after that
contact Honda regional or national customer service. If the answer is
still no - and we are talking about the radio illumination problem -
save your receipts because this problem is so widespread that Honda will
eventually extend the warranty and reimburse you.



Elmo P. Shagnasty wrote:
> In article <q2fge1pp64uit22g359ohd34ufakq9mmmh@4ax.com>,
> chip <hs4797@brevard.net> wrote:
>
>
>>>Make the dealer replace the radio. If you're out of warranty, you *may*
>>>have to pay the labor, but no matter what Honda will replace the radio.
>>
>>
>>
>> that's not true! I've done several out of warranty that honda would
>>not pay for at all. A bulletin does not mean they will fix it free
>>forever, or even eat part of it.
>
>
> But if a customer doesn't ask, then he'll NEVER get it repaired under
> warranty, will he?
>
> You forget about the goodwill warranty. You forget about the customer's
> relationship with the dealership service department.
>
> Any service manager can authorize the warranty replacement of something
> like a radio all on his own, without contacting the zone rep first. It
> all comes down to, does he want to?
>
> For a solid customer, a smart manager has no problem doing this. But he
> can't do it if he's never asked to do it.
>
> ALWAYS ask on EVERY repair that seems like it shouldn't have been
> required. Sometimes the answer is "no". That's perfectly OK. But
> you'll never know if you don't ask.
>