In article <q2fge1pp64uit22g359ohd34ufakq9mmmh@4ax.com>,
chip <hs4797@brevard.net> wrote:

> >Make the dealer replace the radio. If you're out of warranty, you *may*
> >have to pay the labor, but no matter what Honda will replace the radio.
>
>
> that's not true! I've done several out of warranty that honda would
> not pay for at all. A bulletin does not mean they will fix it free
> forever, or even eat part of it.

But if a customer doesn't ask, then he'll NEVER get it repaired under
warranty, will he?

You forget about the goodwill warranty. You forget about the customer's
relationship with the dealership service department.

Any service manager can authorize the warranty replacement of something
like a radio all on his own, without contacting the zone rep first. It
all comes down to, does he want to?

For a solid customer, a smart manager has no problem doing this. But he
can't do it if he's never asked to do it.

ALWAYS ask on EVERY repair that seems like it shouldn't have been
required. Sometimes the answer is "no". That's perfectly OK. But
you'll never know if you don't ask.