In article <NY6dnZP1M7ATZt3dRVn-hA@comcast.com>,
"Debasis Goswami" <debasisg@nomail.com> wrote:

> In general, I am seeing poor customer service quality with Honda
> dealers/servicing. They don't drop off people or provide a loaner car if the
> car needs to be in for the day. I guess the reason is that these dealers are
> too proud of their brand name
>
> Earlier I have always driven Ford for many years. While some of them are
> staffed by rude people, some others are nice.

Honda dealers are no different. What you're seeing is a concentration
of rude Honda dealers *in your area*.

Fact is, auto dealers are independent businesses with virtually no ties
to the manufacturer. Honda can't specify what a dealer does or doesn't
do with respect to rides, loaners, etc. It's up to each independent
businessman how he wants to run his business.

I assure you that there are plenty of places in the country where you'll
find a friendly Honda dealer amidst a concentration of rude Ford dealers.

You can't make a blanket statement about Honda and Ford based on what
you're seeing. Not by a long shot.