Yep dealers are for the most part blind and deaf when it comes to warranty
work.

Here is what I did last time to get my Toyota dealers attention. He called
me to pick up the car and told me he could not duplicate the problem. I
said "OK, no problem but don't bitch at me when I give you a flunking grade
when I get a survey on the quality of your service." Guess what... he had
the mechanic take another look at the car and resolve the problem.


"Patty" <SuitedBaby@yahoo.com> wrote in message
news:b7feec65-a817-4c5d-9532-89a703622e97@z72g2000hsb.googlegroups.com...
On Jul 12, 11:13 am, "Brian Smith" <Hali...@NovaScotia.Canada> wrote:

Take it to your dealership and have the problem dealt with through the
proper channels. It's under warranty after all.


The car is of course under warranty and I plan on taking it to the
dealer if I cannot figure out the problem by other means. I thought
perhaps there might be something I was not understanding about the
seat belt and that I might be able to solve the problem without going
to the dealer. However, in any event I'd like to know a bit more
about it before I have to approach the dealer and go through their
system.

I like my Element and I have had only one minor problem with a seat
cushion with this car and that took 5 trips to and from the dealer to
get fixed supposedly due to the Honda/Dealer warranty protocol. That
was a total of 10 (ten) 40 minute/20 mile commutes... 1) go get it
checked and scheduled for a "fix", 2) return home, 3) drop off at
dealer who sends it out to get "fixed" when anyone could see it needed
replaced, 4) return home, 5) go pick-up semi-fixed, 6) return home
unhappy, 7) then drop off to get cushion replaced, 8) return home, 9)
go pick-up finally fixed, 10) return home riding on my beautiful new
cushion.

Warranty work isn't always as free as it seems. I have found that
some knowledge about a problem before I go to the dealer helps me and
often saves me time, trouble, and perhaps the runaround, but thanks
for your advice.

Patty