Since you mentioned 'Dawn Morris' about 10 times in your posting, I
decided to see if I could track her down.

This is what I came up with.

http://www.number7honda.com/main/Our...p-OurTeam.html

If it's the right dealership, I'll make sure to stay clear.

Pars


Scott MacLean wrote:
>
> Aug 27 - Ordered car. They don't know where they can get one yet. Placed
> $1000 deposit.
>
> Sep 3 - Called dealership - have they found it yet? No.
>
> Sep 5 - Called dealership - have they found it yet? Yes, they're trailering
> it in from London, it will be ready on Tuesday Sep 9.
>
> Sep 9 - Picked up car. Car has 35 km on it.
>
> Sep 11 - Called Shawn (salesperson) about annoying continual creak/rattle in
> left C-pillar. Said he would get Dawn Morris (post sales rep) to call.
>
> Sep 18 - No call from Dawn. Called service department for service
> appointment.
>
> Sep 19 - Dawn Morris called. Told her about C-pillar creak and transmission
> problem where it consistently pops violently out of first gear when
> decelerating. Set up appointment for 23rd.
>
> Sep 23 - Took car in. Demonstrated C-pillar creak and transmission problem
> to Joe, shop foreman. Joe said he would order parts to replace 1st gear in
> transmission.
>
> Oct 2 - Call Dawn Morris to find out status of parts. Parts not in yet. They
> now want to do more testing before replacing 1st gear. Set appoinment for
> Oct. 8.
>
> Oct 8 - Take car in for the day. Take shuttle back to work. Joe tests
> transmission linkage, determines problem is in transmission, not in linkage.
> Says he will order parts to replace 1st gear in transmission.
>
> Oct 17 - Call Dawn Morris - parts not in yet.
>
> Oct 24 - Dawn Morris calls, parts not in yet, doesn't know when they will be
> in.
>
> Oct 28 - Dawn Morris calls, parts are in, set up two-day appointment for Nov
> 3, 4 to replace transmission parts and locate/fix C pillar creak.
>
> Nov 3 - Take car in at 7:30 am, get rental car. Tell them about new loud
> creak at base of windshield on driver's side when car is cold.
>
> Nov 4 - Service adviser calls at 4:30 pm, says "the car is apart, still
> waiting for transmission parts - bearings and stuff - to arrive." When I ask
> why I was told the parts were in before I brought the car in, he says,
> "well, we didn't really know what we would need to replace until we opened
> it up."
>
> Nov 5 - Service adviser calls at 4:10 pm, says transmission is almost
> finished, waiting for a clutch fork. Estimates transmission will be done by
> tomorrow morning, they will then start looking at the rattles.
>
> Nov 6 - Dawn Morris calls at 4 pm, says they have finished with
> transmission, and have confirmed noise coming from windshield, will be
> looking at that and the C-pillar creak tomorrow.
>
> Nov 7 - Nobody calls. At 5 pm, I call Dawn Morris. she says, "oh, yeah, I
> meant to call you." No news on my car other than "it's not finished" and
> that they "hope to have it finished early next week." She doesn't know the
> status, doesn't know the progress, doesn't know when it will be ready. Two
> day estimate has now stretched to seven days.
>
> Nov 10 - Dawn Morris calls at 3 pm, says they have fixed the C pillar creak,
> still working on windshield creak.
>
> Nov 11 - Nobody calls. I call Dawn at 5 pm. She says that "three parts are
> on order, bearings or something." Says that she has called Honda Canada to
> try to "speed things up." When I asked why they would be ordering bearings
> for a creak in the windshield, she said she didn't know. I asked her to have
> Joe call me. She said she would try to get him to call me tomorrow.
>
> Nov 12 - Joe calls at 1 pm. Explains that they stamped metal on rear of car
> to get rid of noise. Says he hears noise in transmission probably due to
> clearance or bearings, and has ordered parts to replace. Says car is
> driveable. I call Dawn, she says two of three parts have arrived, the third
> part is on back order with Honda Canada, she is waiting to find out when it
> will arrive. Earliest it will arrive is Friday sometime, so earliest it will
> be done is Monday, but it could be as late as November 25. I tell her I will
> pick up car and wait until part arrives, then bring it back in. I pick car
> up, it has 60 km on it since I dropped it off. Receipt shows that a dent was
> fixed in left front fender (dent was not there when I left it) and that
> alignment was done as it was put out of alignment during removal of
> transmission.