> Nov 4 - Service adviser calls at 4:30 pm, says "the car is apart, still
> waiting for transmission parts - bearings and stuff - to arrive." When I
> ask why I was told the parts were in before I brought the car in, he says,
> "well, we didn't really know what we would need to replace until we opened
> it up."

This was a reasonable statement by the service advisor as it would be
nearly impossible to know exactly which parts had failed prior to
inspection. Their only mistake, albeit a big one, was not informing
you of this upfront.

You could always try the psychic mechanic hotline...