On 11/5/03 12:35 PM, in article
spbqb.1057$143.102418@news20.bellglobal.com, "Scott MacLean"
<scottNO@SPAMnerosoft.com> wrote:

> Purchased from Number 7 Honda in Woodbridge, Ontario.
>
> Aug 27 - Ordered car. They don't know where they can get one yet. Placed
> $1000 deposit.
>
> Sep 3 - Called dealership - have they found it yet? No.
>
> Sep 5 - Called dealership - have they found it yet? Yes, they're trailering
> it in from London (4 hours away), it will be ready on Tuesday Sep 9.
>
> Sep 9 - Picked up car. Car has 35 km on it.
>
> Sep 11 - Called Shawn (salesperson) about annoying continual creak/rattle in
> left C-pillar. Said he would get Dawn Morris (post sales rep) to call.
>
> Sep 18 - No call from Dawn. Called service department for service
> appointment.
>
> Sep 19 - Dawn Morris called. Told her about C-pillar creak and transmission
> problem where it consistently pops violently out of first gear when
> decelerating. Set up appointment for 23rd.
>
> Sep 23 - Took car in. Demonstrated C-pillar creak and transmission problem
> to Joe, shop foreman. Joe said he would order parts to replace 1st gear in
> transmission.
>
> Oct 2 - Call Dawn Morris to find out status of parts. Parts not in yet. They
> now want to do more testing before replacing 1st gear. Set appoinment for
> Oct. 8.
>
> Oct 8 - Take car in for the day. Take shuttle back to work. Joe tests
> transmission linkage, determines problem is in transmission, not in linkage.
> Says he will order parts to replace 1st gear in transmission.
>
> Oct 17 - Call Dawn Morris - parts not in yet.
>
> Oct 24 - Dawn Morris calls, parts not in yet, doesn't know when they will be
> in.
>
> Oct 28 - Dawn Morris calls, parts are in, set up two-day appointment for Nov
> 3, 4 to replace transmission parts and locate/fix C pillar creak.
>
> Nov 3 - Take car in at 7:30 am, get rental car. Tell them about new loud
> creak at base of windshield on driver's side when car is cold.
>
> Nov 4 - Service adviser calls at 4:30 pm, says "the car is apart, still
> waiting for transmission parts - bearings and stuff - to arrive." When I ask
> why I was told the parts were in before I brought the car in, he says,
> "well, we didn't really know what we would need to replace until we opened
> it up."
>
> My car:
>
> http://www.nerocam.com/Pics/Cars/Accord.jpg
>
>

Sounds just like the way they do it in the U.S......