Sounds like the little plastic clips that attach to the metal rods in the door are broken. if u take the door off, u can follow the metal rods to see where the problem is, door should come off easy 1 screw in the handle , one in the pocket and then it the rest are panel clips, then the the door panel should pop off. if that doesn't work the dealer may be your next best option, or a junk yard to find replacement parts..