Sounds like a common problem. Have you called the dealer, to see if they know of a fix?If the dealer knows of no options, you could always replace the CD player. A good aftermarket unit shouldn't be much more than $250, installed. You can get some installed for $100, if you don't want too many options on the stereo. Check with the "big box" electronic stores. They usually have the best prices, and sometimes offer "free" installation on certain units.