Harry <harry@adinet.com.uy> wrote in
news:6ar793lebustg8hglki2447sdseisalsul@4ax.com:


<top-posting corrected>


>
> On Wed, 4 Jul 2007 00:53:21 +0000 (UTC), Tegger <tegger@tegger.c0m>
> wrote:
>
>>Harry <harry@adinet.com.uy> wrote in
>>news:c4ki83t3rbasao6tr54jim6j3lm3l0oqir@4ax.co m:
>>
>>> Dear group,
>>>
>>>
>>> does anyone know a contact at honda for that transmission problem if
>>> the car is not in the US ?
>>>
>>> I live in Uruguay (South America).
>>
>>
>>http://honda.com.uy/contactenos.htm
>>There is a phone number at the bottom.
>>
>>
>>> Honda accepted to change the transmission one time and the
>>> replacement got the same problem. But Honda Uruguay does not want to
>>> change it for the second time.
>>
>>
>>
>>HONDA said no such thing. Your independent franchised Honda DEALER
>>said that. The DEALER is NOT Honda. The dealer is an independent
>>company that has permission from Honda to sell and service Honda's
>>automotive products with Honda's support.
>>
>>Why is it so hard for everybody to comprehend this simple fact?
>
>
> Who is responsable for the Car quality if the dealer is not ?
>


I see I misread you the first time. You said Honda Uruguay declined to
fix the transmission twice. That *is* Honda corporate, not a dealer.
Sorry about that.

Honda is responsible for a car's quality. Honda relies on its dealers to
fix any quality issues. The dealers can apply to Honda for reimbursement
for the costs of the repair, even if the repair is done out of warranty.

If Honda Uruguay will not pay for a second replacement, I guess you are
out of luck unless you want to phone Japan, or can somehow talk Honda
Uruguay into a second replacement.

--
Tegger

The Unofficial Honda/Acura FAQ
www.tegger.com/hondafaq/