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Old 08 Jan 2006, 12:51 am
jmattis@attglobal.net
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Default Re: How to handle service problem?


Rocky wrote:
> I am not happy with the past couple of visits with my dealer.
> I ended up calling the service manager.
> He apologized and gave me a coupon for a free oil change.
>
> Now I find some of the work was not done correctly.
> I have to call him back on Monday.
> I figure I'll give him one chance to make it right - is that reasonable?
> Rocky?


If you mean that the free oil change was also botched, I would call the
dealer's attention to it if it could have caused any damage.
Otherwise, I'd have nothing further to do with them. Giving a
freebie, as an apology, just isn't an apology if they kick your teeth
in while they're doing it.

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