I wish, I had your kind of focus at wheeling & dealing. I would not have
tolerated a lie, just because the dealer wanted to upsell (An honest attempt
to upsell is already annoying, lying on top of that just poisons the mix).
If I were you, I'd look for a alternate dealership when the car is do for
maintenance/warranty work. The degree of honesty in the sales office should
also reflect on the service department. Professionalism starts from the top
and trickles it's way down.

Pars


"pichula" <kansas4451@yahoo.com> wrote in message
news:1133030828.158504.208280@o13g2000cwo.googlegr oups.com...
> I went last week to a Honda dealer to trade in my car for a new Accord
> Value Pack (VP, base model). I was surprised by all their tactics to
> get the most out of my money. I don't blame the salesperson because he
> was nice and helpful, but I think the sales manager went a little too
> far in his methods. I also have to say that after the deal was done,
> they were all nice guys and very helpful with all the process. I'm
> going to enumerate the things I consider bad tactics because they were
> just too many:
>
> 1) When I told them I wanted the Value Pack, the manager said that it
> had no power windows. That I better choose the LX or EX. That's not
> true.
>
> 2) When I came back next day he said that VP had no Cruise Control. I
> checked the car I wanted to buy and I noticed the cruise control was
> there.
>
> 3) When we were negotiating the price he showed me the invoice price, I
> said the invoice price I saw at edmunds.com was lower. When he noticed
> I was not accepting that price he showed me that there was about $200
> marketing charge and accepted to remove it. Nothing bad about this part
> because I think dealers usually try to add these hidden charges without
> telling customers.
>
> 4) After negotiating the price for my trade in and the price of the
> Accord VP, he came with a blank page (where all the totals are
> calculated) for me to sign. I said I wanted to see the final numbers
> before I sign the page. I said I cannot sign a blank sheet for them
> later to add the totals. They accepted.
>
> 5) Then he came with the same sheet with a total amount higher than
> what we negotiated. I told them that we had to subtract the amount I
> get from my trade in. At this time the manager pretended to be
> exasperated with me, like if I was asking for too much. He said that he
> would do it later and refused to write it in the sheet. So I took the
> pen and had to do the subtraction in front of him and underlined the
> final amount. He accepted that amount.
>
> 6) At about 9:00 PM (they were already closed but there were still a
> few customers finalizing their deals), I was tired but happy when the
> manager brought the paper work describing my monthly payments. Let me
> say that I have very good credit (over 700), and the manager told me he
> was going to run my information with about 15 banks and get me the best
> deal. Not true, he got me financing with Honda. How can he run my
> information with 15 banks and come with a loan from honda financeing?
> Maybe I'm missing something here. Anyway he got me 6.6% interest which
> I consider too high but I still accepted. Maybe I should have got the
> loan with my credit union.
>
> 7) He showed my monthly payments at about $35 over what I estimated,
> and handed me a pen to sign. I asked me how can it be so high? Then he
> said I was getting the 7 years/100K miles warranty. When I insisted in
> how much it costed, he said $1600. He said if I don't take the warranty
> I'm taking a big risk if the car breaks. I asked him how can he tell me
> these are the best cars in the market and now he's telling me that I'm
> taking a big risk because they can break. Finnally he accepted to
> remove the warranty and I got the payment amount I wanted.
>
> I remember at a Chevrolet dealer in 1998 I had a very good experience
> buying my chevy Malibu, I still remember the name of the Chevy sales
> person (Mike), I can't believe at Honda these guys gave me such a hard
> time.
>
> After the negotiation, the manager and sales person were very nice and
> helpful.
>