try a post at www.ripoffreport.com


"myronlh" <myronlh@nospam.comcast.net> wrote in message
news:7bb14774b78624686680e11478855648@localhost.ta lkaboutautos.com...
> Do not let anyone you care about shop at this on line store,
> expressautoparts.com (aka autoparts.com) will rip you off. In November of
> 2004 I order a Honda muffler from expressautoparts.com that they said was
> in stock and would ship in 3-5 days. I received an e-mail conformation of
> the order, an $89.37 charge on my credit card and a note that I would get
> a
> tracking number as soon as the part shipped.
>
> An inquiry about the order 3 weeks later resulted in an automated response
> saying that my part was on back order at the warehouse level and to please
> allow another 3-6 days for the part to ship. After another 2 weeks went
> by without the part being shipped, I canceled the order and received
> another automated e-mail response confirming the cancellation.
>
> Being naïve, I expected a refund on my credit card which never happened.
> Repeated requests since then have always resulted in automated canned
> e-mail responses with messages such as please allow 30 days for your
> credit to show up on your credit card billing or the latest really dumb
> message saying that they have changed their credit card processor and can
> no longer give me a credit.
>
> Complaints filed with my state attorney general's office and the New York
> Better Business Bureau have simply been ignored by expressautoparts.com
> because they know that no punitive measure will be taking against them.
> The Washington State Attorney Generals office said they could not act as
> my private attorney and suggested that I hire one to recover my $89.37,
> lol.
>
> Waiting for them to do the right thing took me past the 60 day limit my
> credit card company allows for disputing charges. Too bad this company is
> not smart enough to make an honest living without stealing.
>