The body shop have taken no steps to fix the brakes. The worrying thing is
that they definitely failed, have possibly come right with no intervention,
and I'd like to know how this could happen, and how I can be sure it won't
happen again.

>
>
> ------------------------------
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> Why not ask the body shop what steps they took to fix your brakes? It
> might even be mentioned on the work order.
>
> 'Curly'
>